Heap incident

Delayed event-data availability in the US

Ongoing since 04:30 AM UTC, affecting App and Session Replay.

monitoring Nov 04, 2026, 05:14 AM UTC

Data freshness latency is recovering, and the team is monitoring it.

Started
Nov 04, 2026, 04:30 AM UTC
Resolved
Ongoing
Duration
● 2h 2m
Detected by Pingoru
Nov 04, 2026, 04:30 AM UTC

Affected components

AppSession Replay

Update timeline

  1. investigating Nov 04, 2026, 04:30 AM UTC

    We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.

  2. investigating Nov 04, 2026, 05:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2026, 05:14 AM UTC

    Data freshness latency is recovering, and the team is monitoring it.

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