Heap incident

Heap Connect Syncs: Possibility Of Stale Data (US)

Minor Resolved View vendor source →

Heap experienced a minor incident on August 12, 2026 affecting Heap Connect, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 06:42 PM UTC
Resolved
Aug 12, 2026, 10:59 PM UTC
Duration
4h 16m
Detected by Pingoru
Aug 12, 2026, 06:42 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Aug 12, 2026, 06:42 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. identified Aug 12, 2026, 07:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 12, 2026, 08:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 12, 2026, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 12, 2026, 10:39 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 12, 2026, 10:59 PM UTC

    This incident has been resolved.