Heap experienced a minor incident on July 27, 2026 affecting Data Collection and App, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Data CollectionApp
Update timeline
- investigating Jul 27, 2026, 06:12 PM UTC
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
- investigating Jul 27, 2026, 07:09 PM UTC
We are continuing to investigate the issue
- monitoring Jul 27, 2026, 07:45 PM UTC
Latency is resolving. We are currently monitoring.
- resolved Jul 27, 2026, 10:32 PM UTC
This incident has been resolved.