Heap experienced a notice incident on August 15, 2026 affecting Heap Connect, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Aug 15, 2026, 02:32 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
- identified Aug 15, 2026, 04:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 16, 2026, 02:59 PM UTC
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
- resolved Aug 17, 2026, 01:03 PM UTC
This incident has been resolved.