Heap incident

Some US Connect customers may be impacted by delays in data lake ingestion

Major Resolved View vendor source →

Heap experienced a major incident on July 21, 2026 affecting Heap Connect, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 06:34 AM UTC
Resolved
Jul 21, 2026, 09:06 AM UTC
Duration
2h 31m
Detected by Pingoru
Jul 21, 2026, 06:34 AM UTC

Affected components

Heap Connect

Update timeline

  1. investigating Jul 21, 2026, 06:34 AM UTC

    We are currently investigating this issue.

  2. identified Jul 21, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 21, 2026, 09:06 AM UTC

    This incident has been resolved.