Heap incident

Dashboard and Chart loading issues

Major Resolved View vendor source →

Heap experienced a major incident on July 12, 2026 affecting App, lasting 22h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 01:54 PM UTC
Resolved
Jul 13, 2026, 12:49 PM UTC
Duration
22h 55m
Detected by Pingoru
Jul 12, 2026, 01:54 PM UTC

Affected components

App

Update timeline

  1. investigating Jul 12, 2026, 01:54 PM UTC

    We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.

  2. identified Jul 13, 2026, 12:49 PM UTC

    This incident has been resolved

  3. resolved Jul 13, 2026, 12:49 PM UTC

    This incident has been resolved.