Heap incident

User property data delayed in Heap connect syncs (US customers only)

Minor Resolved View vendor source →

Heap experienced a minor incident on October 14, 2026 affecting App and Heap Connect, lasting 6h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 01:03 PM UTC
Resolved
Oct 14, 2026, 07:44 PM UTC
Duration
6h 41m
Detected by Pingoru
Oct 14, 2026, 01:03 PM UTC

Affected components

AppHeap Connect

Update timeline

  1. investigating Oct 14, 2026, 01:03 PM UTC

    We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

  2. resolved Oct 14, 2026, 07:44 PM UTC

    This incident has been resolved.