Heap incident

Third party integration events latency impacting some customers

Minor Resolved View vendor source →

Heap experienced a minor incident on September 22, 2026 affecting App and Integrations - Sources, lasting 15h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 10:43 PM UTC
Resolved
Sep 23, 2026, 02:35 PM UTC
Duration
15h 51m
Detected by Pingoru
Sep 22, 2026, 10:43 PM UTC

Affected components

AppIntegrations - Sources

Update timeline

  1. identified Sep 22, 2026, 10:43 PM UTC

    We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.

  2. identified Sep 23, 2026, 02:54 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 23, 2026, 02:35 PM UTC

    This incident has been resolved