Heap incident

User property data delayed in Heap connect syncs (US customers only)

Minor Ongoing View vendor source →

Heap is currently experiencing a minor incident affecting App and Heap Connect, which began 12h ago. The vendor's full update timeline is below.

Started
Oct 07, 2026, 11:20 PM UTC
Resolved
Ongoing
Duration
● 11h 30m
Detected by Pingoru
Oct 07, 2026, 11:20 PM UTC

Affected components

AppHeap Connect

Update timeline

  1. investigating Oct 07, 2026, 11:20 PM UTC

    We are investigating delays in user property updates appearing in the Heap app for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

  2. investigating Oct 08, 2026, 12:56 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 08, 2026, 03:50 AM UTC

    A fix has been implemented, and latency is recovering. We continue to monitor.