Heap experienced a minor incident on August 28, 2026 affecting Heap Connect, lasting 23h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- monitoring Aug 28, 2026, 01:42 PM UTC
We have identified and resolved an issue affecting upstream data sources for connect syncs. While many syncs have automatically retried, some customers may still be observing stale data. Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
- resolved Aug 29, 2026, 12:56 PM UTC
Our monitoring shows that all syncs are still operating normally, and no remaining customer should observe staleness issues at this time.