Heap incident

Some US customers may experience PA query failures in the app.

Minor Resolved View vendor source →

Heap experienced a minor incident on July 20, 2026 affecting App, lasting 12h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 05:44 PM UTC
Resolved
Jul 21, 2026, 05:56 AM UTC
Duration
12h 12m
Detected by Pingoru
Jul 20, 2026, 05:44 PM UTC

Affected components

App

Update timeline

  1. investigating Jul 20, 2026, 05:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 20, 2026, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 05:56 AM UTC

    This incident has been resolved.