Heap incident

Data latency for some US customers

Resolved after 11 minutes, affecting App, on November 3, 2026.

identified Nov 03, 2026, 05:24 AM UTC

We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.

Started
Nov 03, 2026, 05:24 AM UTC
Resolved
Nov 03, 2026, 05:36 AM UTC
Duration
11m
Detected by Pingoru
Nov 03, 2026, 05:24 AM UTC

Affected components

App

Update timeline

  1. identified Nov 03, 2026, 05:24 AM UTC

    We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.

  2. resolved Nov 03, 2026, 05:36 AM UTC

    This incident has been resolved.

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