Heap experienced a minor incident on August 12, 2026 affecting Heap Connect, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Aug 12, 2026, 04:35 AM UTC
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
- monitoring Aug 12, 2026, 05:47 AM UTC
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
- resolved Aug 12, 2026, 06:39 AM UTC
This incident has been resolved