Payment Processor (IPPAY) - Increased Latency
Timeline · 2 updates
- investigating Mar 06, 2026, 05:11 PM UTC
We are currently experiencing significantly increased response times from our payment processor, IPPAY. This is causing delays in payment processing and triggering alerts in our systems. Impact: - Payment transactions may take longer than usual to complete - Users may experience delays when processing payments Action Required: ⚠️ Please avoid manually retrying failed payments during this period, as this may result in duplicate charges. Timeline: - Started: March 5, 2026 - Expected Resolution: March 17, 2026 (per IPPAY) Our Response: Our team is actively working on implementing mitigation strategies within Gaiia to minimize the impact and ensure the best possible experience during this period. We will continue to monitor the situation closely and provide updates as they become available. Thank you for your patience.
- resolved Mar 10, 2026, 06:48 PM UTC
IPPAY has resolved their latency issue earlier than expected. On our end, we have implemented mitigations to improve the user experience should a payment processor encounter significant delays in the future. These updates provide clearer error messaging and prevent users from accidentally triggering double payments.