gaiia software incident

Intermittent degraded performance

Resolved after 18 hours 44 minutes, affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more, on July 2, 2026.

resolved Jul 03, 2026, 03:13 PM UTC

We've identified the cause: elevated memory pressure on one of our database instances. We deployed fixes yesterday and monitored overnight to confirm performance has stabilized. All systems are now fully operational, and we'll continue monitoring closely to ensure everything remains stable.

Started
Jul 02, 2026, 08:28 PM UTC
Resolved
Jul 03, 2026, 03:13 PM UTC
Duration
18h 44m
Detected by Pingoru
Jul 02, 2026, 08:28 PM UTC

Affected components

Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer PortalAnalytics & Reports

Update timeline

  1. investigating Jul 02, 2026, 08:28 PM UTC

    We are investigating degraded performance affecting some users. You may occasionally experience slower response times or transient errors. Our team is actively investigating and we will post updates as we learn more.

  2. resolved Jul 03, 2026, 03:13 PM UTC

    We've identified the cause: elevated memory pressure on one of our database instances. We deployed fixes yesterday and monitored overnight to confirm performance has stabilized. All systems are now fully operational, and we'll continue monitoring closely to ensure everything remains stable.

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