gaiia software incident
Tickets are no longer created automatically when emails are sent to the mailbox
Affected components
Web App (app.gaiia.com)
Update timeline
- identified Feb 23, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.
- identified Feb 23, 2026, 05:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 23, 2026, 06:32 PM UTC
The fix has been pushed to production, and the build is underway. We will monitor mailboxes.
- monitoring Feb 23, 2026, 06:57 PM UTC
External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.
- resolved Feb 23, 2026, 08:29 PM UTC
The incident has been resolved.
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