gaiia software incident

Tickets are no longer created automatically when emails are sent to the mailbox

Notice Resolved View vendor source →

gaiia software experienced a notice incident on February 23, 2026 affecting Web App (app.gaiia.com), lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 05:52 PM UTC
Resolved
Feb 23, 2026, 08:29 PM UTC
Duration
2h 36m
Detected by Pingoru
Feb 23, 2026, 05:52 PM UTC

Affected components

Web App (app.gaiia.com)

Update timeline

  1. identified Feb 23, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.

  2. identified Feb 23, 2026, 05:52 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 23, 2026, 06:32 PM UTC

    The fix has been pushed to production, and the build is underway. We will monitor mailboxes.

  4. monitoring Feb 23, 2026, 06:57 PM UTC

    External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.

  5. resolved Feb 23, 2026, 08:29 PM UTC

    The incident has been resolved.