gaiia software incident
Tickets are no longer created automatically when emails are sent to the mailbox
Resolved after 2 hours 36 minutes, affecting Web App (app.gaiia.com), on February 23, 2026.
External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.
Affected components
Update timeline
- identified Feb 23, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.
- identified Feb 23, 2026, 05:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 23, 2026, 06:32 PM UTC
The fix has been pushed to production, and the build is underway. We will monitor mailboxes.
- monitoring Feb 23, 2026, 06:57 PM UTC
External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.
- resolved Feb 23, 2026, 08:29 PM UTC
The incident has been resolved.
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