- Detected by Pingoru
- Jun 15, 2026, 10:48 PM UTC
- Resolved
- Jun 15, 2026, 11:32 PM UTC
- Duration
- 43m
Affected: Customer Portal
Timeline · 3 updates
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investigating Jun 15, 2026, 10:48 PM UTC
We are investigating a spike in API errors that are preventing the Customer Portal from loading.
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identified Jun 15, 2026, 10:53 PM UTC
The issue has been identified as a WAF (firewall) rule meant to protect against denial of service. The service is back online, and we continue to investigate the cause of the traffic spike.
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resolved Jun 15, 2026, 11:32 PM UTC
We identified an issue in our traffic protection layer that caused some unauthenticated Customer Portal requests to be grouped together incorrectly. As a result, rate limiting was applied more aggressively than intended, preventing some users from accessing the service.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 01:16 PM UTC
- Resolved
- Jun 10, 2026, 01:23 PM UTC
- Duration
- 6m
Affected: Web App (app.gaiia.com)Public GraphQL APICustomer Portal
Timeline · 2 updates
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identified Jun 10, 2026, 01:24 PM UTC
Issue has been identified, working on bringing the service back up.
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resolved Jun 10, 2026, 01:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 03:09 PM UTC
- Resolved
- Jun 02, 2026, 03:10 PM UTC
- Duration
- 57s
Affected: Analytics & Reports
Timeline · 2 updates
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investigating Jun 02, 2026, 03:09 PM UTC
Our dashboard and analytics provider is experiencing intermittent loading issues, affecting the Analytics module (dashboards and reports). They are currently investigating the issue.
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resolved Jun 02, 2026, 03:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 10:38 AM UTC
- Resolved
- May 09, 2026, 10:35 AM UTC
- Duration
- 23h 57m
Affected: Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer PortalAnalytics & Reports
Timeline · 2 updates
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monitoring May 08, 2026, 10:38 AM UTC
We are currently experiencing intermittent connectivity issues due to an ongoing infrastructure incident at one of our cloud provider's data centers (AWS US-EAST-1). The impact on the gaiia app is minimal, but some users may encounter brief errors or increased latency. AWS is actively working on recovery and we are monitoring the situation closely. We will post updates as the situation evolves.
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resolved May 09, 2026, 10:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 05:11 PM UTC
- Resolved
- Mar 10, 2026, 06:48 PM UTC
- Duration
- 4d 1h
Affected: Web App (app.gaiia.com)Public GraphQL APIOnline CheckoutCustomer Portal
Timeline · 2 updates
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investigating Mar 06, 2026, 05:11 PM UTC
We are currently experiencing significantly increased response times from our payment processor, IPPAY. This is causing delays in payment processing and triggering alerts in our systems. Impact: - Payment transactions may take longer than usual to complete - Users may experience delays when processing payments Action Required: ⚠️ Please avoid manually retrying failed payments during this period, as this may result in duplicate charges. Timeline: - Started: March 5, 2026 - Expected Resolution: March 17, 2026 (per IPPAY) Our Response: Our team is actively working on implementing mitigation strategies within Gaiia to minimize the impact and ensure the best possible experience during this period. We will continue to monitor the situation closely and provide updates as they become available. Thank you for your patience.
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resolved Mar 10, 2026, 06:48 PM UTC
IPPAY has resolved their latency issue earlier than expected. On our end, we have implemented mitigations to improve the user experience should a payment processor encounter significant delays in the future. These updates provide clearer error messaging and prevent users from accidentally triggering double payments.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 05:52 PM UTC
- Resolved
- Feb 23, 2026, 08:29 PM UTC
- Duration
- 2h 36m
Affected: Web App (app.gaiia.com)
Timeline · 5 updates
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identified Feb 23, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.
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identified Feb 23, 2026, 05:52 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Feb 23, 2026, 06:32 PM UTC
The fix has been pushed to production, and the build is underway. We will monitor mailboxes.
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monitoring Feb 23, 2026, 06:57 PM UTC
External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.
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resolved Feb 23, 2026, 08:29 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 12:00 PM UTC
- Resolved
- Feb 16, 2026, 12:00 PM UTC
- Duration
- —
Affected: Web App (app.gaiia.com)
Timeline · 1 update
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resolved Feb 16, 2026, 02:50 PM UTC
A new release affecting the login caused a surge in errors from 7h00 to 7h04 EST, and was quickly reverted
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 03:48 PM UTC
- Resolved
- Feb 10, 2026, 05:33 PM UTC
- Duration
- 1h 44m
Affected: Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer Portal
Timeline · 4 updates
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investigating Feb 10, 2026, 03:48 PM UTC
Payment processor - All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail) Notification processor - All Mailgun features (failing notification would be delayed) Product Availability - Product availability will fail sporadically Work orders - Work orders coverage areas not linking properly (we will be able to re-link them post-incident) We are investigating and will provide more details later.
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investigating Feb 10, 2026, 04:03 PM UTC
We are continuing to investigate this issue.
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monitoring Feb 10, 2026, 04:50 PM UTC
We are seeing signs of recovery, with the mentioned impacted features now operating normally.
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resolved Feb 10, 2026, 05:33 PM UTC
All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.
Read the full incident report →
- Detected by Pingoru
- Jan 18, 2026, 03:36 PM UTC
- Resolved
- Jan 20, 2026, 03:33 AM UTC
- Duration
- 1d 11h
Affected: Field Service (mobile)
Timeline · 7 updates
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identified Jan 18, 2026, 03:36 PM UTC
A security feature (SSL pinning) used by the mobile app broke when a certificate was auto-renewed during the night, preventing field technicians to log into the platform. A new build fixing the issue has been sent to the App Stores and we are awaiting their review.
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identified Jan 18, 2026, 04:14 PM UTC
Until the new builds are available in the iOS and Android Stores, technicians can look at their schedules and work orders using this web-based version: https://app.gaiia.com//workforce/technician-platform
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identified Jan 18, 2026, 04:37 PM UTC
While we wait for the Apple App Store review, iOS users can use this test build: https://testflight.apple.com/join/Xheq184u. This might require uninstalling the previous version of the app to force usage of the new version.
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identified Jan 18, 2026, 08:36 PM UTC
Android version 1.11.2 is now available in the store. On the iOS front, the build is still under review from the App Store.
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identified Jan 19, 2026, 11:56 AM UTC
We are still awaiting review from the iOS App Store. Android users can use the field service app as usual.
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identified Jan 19, 2026, 06:47 PM UTC
We are still impatiently waiting for the iOS App Store team to review the build we submitted on Sunday morning. As a reminder, in the mean time, iOS users can either download the build from TestFlight here: https://testflight.apple.com/join/Xheq184u or use the web-based version here: https://app.gaiia.com//workforce/technician-platform.
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resolved Jan 20, 2026, 03:33 AM UTC
The corrected field service app is now available from the iOS App Store. iOS users who have not already downloaded the latest version from TestFlight can now get it directly from the store. Both Android and iOS users should now have access to a working version of the app.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:35 PM UTC
- Resolved
- Nov 18, 2025, 03:21 PM UTC
- Duration
- 2h 46m
Affected: Web App (app.gaiia.com)Analytics & Reports
Timeline · 5 updates
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identified Nov 18, 2025, 12:35 PM UTC
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are currently experiencing service degradation due to a widespread Cloudflare outage that is impacting many services globally. This issue affects our analytics module, which is currently unavailable. Login is also partially degraded, and some users may encounter delays or intermittent failures. We are already seeing some recovery, but we will be monitoring the situation closely and will restore full functionality as soon as Cloudflare resolves the incident.
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identified Nov 18, 2025, 12:56 PM UTC
We are still seeing intermittent issues with login. The problem appears to be related to the OAuth redirect, which is still affected by the Cloudflare incident. Magic link authentication works normally and is recommended if you encounter issues signing in. For customers who have SAML SSO enabled, SSO is also functioning as expected. We are observing signs of recovery in our analytics module, though it may still be unstable or intermittently unavailable for some customers. We are actively monitoring the situation and will share further updates as things evolve.
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identified Nov 18, 2025, 01:16 PM UTC
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Cloudflare has begun implementing a fix for their incident, and some of their services are starting to recover. Despite this progress, our own testing shows that login and analytics in gaiia remain degraded. Magic link authentication remains reliable, and customers with SAML SSO enabled can continue to use SSO without interruption. OAuth-based login continues to be affected. Analytics is still unstable and may not load consistently. We are monitoring Cloudflare's recovery efforts and will provide another update as soon as we observe improvements on our side.
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monitoring Nov 18, 2025, 02:45 PM UTC
https://www.cloudflarestatus.com Cloudflare has implemented a fix and is reporting that their incident is now resolved. They are currently monitoring to confirm full recovery. On our side, login and analytics are improving but still not fully stable. Some users may continue to see delays or intermittent issues while the upstream services settle. We will keep monitoring and will share another update once all services at gaiia are fully back to normal.
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resolved Nov 18, 2025, 03:21 PM UTC
The incident related to the Cloudflare outage is now fully resolved. All gaiia services, including login and analytics, have returned to normal operation. Thank you for your patience throughout this disruption. If you continue to experience any issues, please reach out to our support team.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 11:38 AM UTC
- Resolved
- Oct 21, 2025, 01:34 AM UTC
- Duration
- 13h 55m
Affected: Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer PortalAnalytics & Reports
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2025, 03:27 PM UTC
- Resolved
- Aug 19, 2025, 09:56 PM UTC
- Duration
- 6h 28m
Affected: Web App (app.gaiia.com)Public GraphQL API
Timeline · 3 updates
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monitoring Aug 19, 2025, 03:27 PM UTC
A change in our DNS configuration for the gaiia.com domain prevents some users from accessing the application. Some DNS servers are more conservative than others and might take some time to update. We are monitoring the situation.
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monitoring Aug 19, 2025, 08:20 PM UTC
We are still seeing a few DNS connectivity issues per hour. This is limited to the notification and workflow services.
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resolved Aug 19, 2025, 09:56 PM UTC
No connectivity issues were logged in the past 90 minutes.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2025, 12:12 PM UTC
- Resolved
- Aug 19, 2025, 12:47 PM UTC
- Duration
- 35m
Affected: Web App (app.gaiia.com)
Timeline · 4 updates
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investigating Aug 19, 2025, 12:12 PM UTC
We are currently investigating this issue.
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identified Aug 19, 2025, 12:31 PM UTC
GoDaddy has been identified as the cause of the issue. We are working on a remediation.
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monitoring Aug 19, 2025, 12:33 PM UTC
Affected users are mentioning app.gaiia.com is going back online. We continue to monitor the situation.
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resolved Aug 19, 2025, 12:47 PM UTC
DNS issue has been resolved, all services are back online.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2025, 04:56 PM UTC
- Resolved
- Jul 16, 2025, 08:20 PM UTC
- Duration
- 3h 23m
Affected: Web App (app.gaiia.com)Field Service (mobile)
Timeline · 3 updates
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investigating Jul 16, 2025, 04:56 PM UTC
We are currently investigating this issue.
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monitoring Jul 16, 2025, 05:50 PM UTC
We've resolved the issue, but keep actively monitoring.
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resolved Jul 16, 2025, 08:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2025, 05:09 PM UTC
- Resolved
- Jul 14, 2025, 05:42 PM UTC
- Duration
- 32m
Affected: Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer Portal
Timeline · 4 updates
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identified Jul 14, 2025, 05:09 PM UTC
We are currently observing elevated error rates in multiple microservices. Many other AWS users are reporting connectivity problems as well, but we are waiting for an official statement from AWS. We continue to monitor the impacts.
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identified Jul 14, 2025, 05:11 PM UTC
We are continuing to work on a fix for this issue.
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identified Jul 14, 2025, 05:15 PM UTC
Connectivity errors are already trending downwards, and we are now seeing a handful of errors per minute.
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resolved Jul 14, 2025, 05:42 PM UTC
AWS connectivity seems back to normal, with no errors logged in the past 30 minutes. Resolving the incident.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2025, 08:20 PM UTC
- Resolved
- Jul 09, 2025, 01:25 AM UTC
- Duration
- 5h 4m
Affected: Analytics & Reports
Timeline · 8 updates
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investigating Jul 08, 2025, 08:20 PM UTC
We are currently investigating this issue.
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identified Jul 08, 2025, 08:29 PM UTC
The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.
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identified Jul 08, 2025, 08:29 PM UTC
We are continuing to work on a fix for this issue.
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identified Jul 08, 2025, 08:30 PM UTC
The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.
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monitoring Jul 08, 2025, 08:36 PM UTC
We are currently monitoring the situation. New updates from our embedded analytics provider Explo: Jul 08, 2025 - 20:34 UTC Update - We are continuing to investigate this issue. Jul 08, 2025 - 20:25 UTC Investigating - We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.
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monitoring Jul 08, 2025, 10:16 PM UTC
New update from our embedded analytics provider Explo: Jul 08, 2025 - 22:14 UTC Update - We've spoken with Snowflake and they are currently investigating the issue on their end. We should have an update from them in an hour and will share here accordingly.
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monitoring Jul 08, 2025, 11:48 PM UTC
New update from our embedded analytics provider Explo: Jul 08, 2025 - 23:45 UTC Identified - We have identified that Snowflake incorrectly categorized certain Explo IPs under their Malicious IP Protection feature and we are working with them to re-enable access.
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resolved Jul 09, 2025, 01:25 AM UTC
We’ve received confirmation directly from Explo that their service has been restored and is now operating normally. On our side, we’ve run extensive internal tests and verified that analytics queries and reports are returning correctly. Marking this as resolved. We’re continuing to evaluate a disaster-recovery approach through Snowflake, to further safeguard against any future vendor interruptions.
Read the full incident report →
