Resolved after 2 hours 21 minutes, affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more, on October 1, 2026.
Engineers have identified and fixed the root cause of the issue, and we've put preventive measures in place to keep it from affecting service again.
Affected components
Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer PortalAnalytics & Reports
Update timeline
- monitoring Oct 01, 2026, 02:40 PM UTC
Systems are back online following the server errors and service outages reported on the platform. Our engineers are continuing to investigate the root cause and are closely monitoring the platform.
- resolved Oct 01, 2026, 05:02 PM UTC
Engineers have identified and fixed the root cause of the issue, and we've put preventive measures in place to keep it from affecting service again.
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