gaiia software incident

Intermittent Connectivity Issues from AWS

Minor Ongoing View vendor source →

gaiia software is currently experiencing a minor incident affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more component, which began 16h ago. The vendor's full update timeline is below.

Started
May 08, 2026, 10:38 AM UTC
Resolved
Ongoing
Duration
● 16h 14m
Detected by Pingoru
May 08, 2026, 10:38 AM UTC

Affected components

Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer PortalAnalytics & Reports

Update timeline

  1. monitoring May 08, 2026, 10:38 AM UTC

    We are currently experiencing intermittent connectivity issues due to an ongoing infrastructure incident at one of our cloud provider's data centers (AWS US-EAST-1). The impact on the gaiia app is minimal, but some users may encounter brief errors or increased latency. AWS is actively working on recovery and we are monitoring the situation closely. We will post updates as the situation evolves.