Is gaiia software down?

Systems are back online following the server errors and service outages reported on the platform. Our engineers are continuing to investigate the root cause and are closely monitoring the platform.

Engineers have identified and fixed the root cause of the issue, and we've put preventive measures in place to keep it from affecting service again.

We are aware of an issue affecting the delivery of some outbound notifications and third-party integration updates. Our engineering team is currently investigating the issue.

During short intermittent periods, some automated messages have failed to send. Affected message types include: billing communications, account and security messages, service and appointment updates, text messages (SMS), marketing and CRM synchronization. Our engineers have identified the issue and are working to resolve it.

A fix has been deployed to production and automated message delivery has returned to normal. We are now reprocessing the affected messages. Our engineering team will continue to monitor delivery closely.

Notification delivery has been restored. An issue in our notification system caused outbound messages to be delayed. Once the root cause was addressed, the affected notifications were reprocessed and delivered. Our development team has continued monitoring since the fix was applied, and no further issues have been observed. This incident has been resolved.

We identified some issues coming from our third-party SMS provider Twilio who can cause service interruption for SMS communication. We monitoring the situation.

This incident has been resolved.

We are aware of an outage that affects parts of the application, including the checkout and CRM module. We are currently investigating and will report back with an update shortly.

A fix has been implemented, the application seems to be back to normal. We are currently monitoring.

The application has been stable for more than an hour now. Marking as resolved.

Customers using IPPAY as their payment processor may be unable to create new credit card payments. Customers on other processors are not affected. Other payment methods are also unaffected, and existing payments and data are not impacted. We are engaged with IPPAY on a resolution.

Payment processing issues through IPPAY have been resolved, and new credit card payments are now processing normally. Payments attempted going forward should complete as expected. We are still investigating the payments that failed during the outage. Our team is actively working on a path to address these. Existing payments and data remain unaffected.

We've been able to retry all payments that failed during the IPPAY outage. We are still waiting on the report from IPPAY for the root cause of the service disruption.