Is gaiia software down?

Our dashboard and analytics provider is experiencing intermittent loading issues, affecting the Analytics module (dashboards and reports). They are currently investigating the issue.

This incident has been resolved.

Between 12:26 PM and 12:33 PM EST, some users experienced degraded availability, including connection errors and slower response times. Our team identified the issue quickly and triggered a failover on the faulty database instance in the cluster, which fully restored service within 7 minutes. Our investigation identified the root cause, and we've deployed a fix that directly addresses it. We're seeing definite signs of stabilization and are closely monitoring performance. We recognize this is the second service disruption in two days, affecting different systems. As our platform continues to grow and support increasing demand, we're conducting a broader review of our infrastructure resilience to ensure it continues to scale reliably and to reduce the likelihood of future incidents.

Between 12:25 PM and 12:35 PM EST, some users experienced degraded availability, including connection errors and slower response times. Our team identified the issue quickly and triggered a failover on the faulty database instance in the cluster, which fully restored service within 10 minutes. We're continuing to investigate the root cause and will proceed with a database capacity upgrade to reduce the risk of further impact. You may continue to see brief, intermittent slowdowns — we're monitoring closely and will follow up with findings once our investigation is complete.

We are investigating degraded performance affecting some users. You may occasionally experience slower response times or transient errors. Our team is actively investigating and we will post updates as we learn more.

We've identified the cause: elevated memory pressure on one of our database instances. We deployed fixes yesterday and monitored overnight to confirm performance has stabilized. All systems are now fully operational, and we'll continue monitoring closely to ensure everything remains stable.

We are investigating a spike in API errors that are preventing the Customer Portal from loading.

The issue has been identified as a WAF (firewall) rule meant to protect against denial of service. The service is back online, and we continue to investigate the cause of the traffic spike.

We identified an issue in our traffic protection layer that caused some unauthenticated Customer Portal requests to be grouped together incorrectly. As a result, rate limiting was applied more aggressively than intended, preventing some users from accessing the service.