gaiia software experienced a notice incident on January 18, 2026 affecting Field Service (mobile), lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 18, 2026, 03:36 PM UTC
A security feature (SSL pinning) used by the mobile app broke when a certificate was auto-renewed during the night, preventing field technicians to log into the platform. A new build fixing the issue has been sent to the App Stores and we are awaiting their review.
- identified Jan 18, 2026, 04:14 PM UTC
Until the new builds are available in the iOS and Android Stores, technicians can look at their schedules and work orders using this web-based version: https://app.gaiia.com//workforce/technician-platform
- identified Jan 18, 2026, 04:37 PM UTC
While we wait for the Apple App Store review, iOS users can use this test build: https://testflight.apple.com/join/Xheq184u. This might require uninstalling the previous version of the app to force usage of the new version.
- identified Jan 18, 2026, 08:36 PM UTC
Android version 1.11.2 is now available in the store. On the iOS front, the build is still under review from the App Store.
- identified Jan 19, 2026, 11:56 AM UTC
We are still awaiting review from the iOS App Store. Android users can use the field service app as usual.
- identified Jan 19, 2026, 06:47 PM UTC
We are still impatiently waiting for the iOS App Store team to review the build we submitted on Sunday morning. As a reminder, in the mean time, iOS users can either download the build from TestFlight here: https://testflight.apple.com/join/Xheq184u or use the web-based version here: https://app.gaiia.com//workforce/technician-platform.
- resolved Jan 20, 2026, 03:33 AM UTC
The corrected field service app is now available from the iOS App Store. iOS users who have not already downloaded the latest version from TestFlight can now get it directly from the store. Both Android and iOS users should now have access to a working version of the app.