gaiia software experienced a notice incident on July 14, 2026 affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 14, 2026, 08:37 PM UTC
Between 12:26 PM and 12:33 PM EST, some users experienced degraded availability, including connection errors and slower response times. Our team identified the issue quickly and triggered a failover on the faulty database instance in the cluster, which fully restored service within 7 minutes. Our investigation identified the root cause, and we've deployed a fix that directly addresses it. We're seeing definite signs of stabilization and are closely monitoring performance. We recognize this is the second service disruption in two days, affecting different systems. As our platform continues to grow and support increasing demand, we're conducting a broader review of our infrastructure resilience to ensure it continues to scale reliably and to reduce the likelihood of future incidents.