Resolved after 43 minutes, affecting Customer Portal, on June 15, 2026.
We identified an issue in our traffic protection layer that caused some unauthenticated Customer Portal requests to be grouped together incorrectly. As a result, rate limiting was applied more aggressively than intended, preventing some users from accessing the service.
Affected components
Update timeline
- investigating Jun 15, 2026, 10:48 PM UTC
We are investigating a spike in API errors that are preventing the Customer Portal from loading.
- identified Jun 15, 2026, 10:53 PM UTC
The issue has been identified as a WAF (firewall) rule meant to protect against denial of service. The service is back online, and we continue to investigate the cause of the traffic spike.
- resolved Jun 15, 2026, 11:32 PM UTC
We identified an issue in our traffic protection layer that caused some unauthenticated Customer Portal requests to be grouped together incorrectly. As a result, rate limiting was applied more aggressively than intended, preventing some users from accessing the service.
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