gaiia software experienced a critical incident on June 15, 2026 affecting Customer Portal, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- investigating Jun 15, 2026, 10:48 PM UTC
We are investigating a spike in API errors that are preventing the Customer Portal from loading.
- identified Jun 15, 2026, 10:53 PM UTC
The issue has been identified as a WAF (firewall) rule meant to protect against denial of service. The service is back online, and we continue to investigate the cause of the traffic spike.
- resolved Jun 15, 2026, 11:32 PM UTC
We identified an issue in our traffic protection layer that caused some unauthenticated Customer Portal requests to be grouped together incorrectly. As a result, rate limiting was applied more aggressively than intended, preventing some users from accessing the service.