gaiia software experienced a major incident on August 24, 2026 affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer Portal
Update timeline
- investigating Aug 24, 2026, 05:37 PM UTC
We are aware of an outage that affects parts of the application, including the checkout and CRM module. We are currently investigating and will report back with an update shortly.
- monitoring Aug 24, 2026, 05:49 PM UTC
A fix has been implemented, the application seems to be back to normal. We are currently monitoring.
- resolved Aug 24, 2026, 07:21 PM UTC
The application has been stable for more than an hour now. Marking as resolved.