gaiia software incident
Delayed email, SMS, and integration notifications
gaiia software experienced a minor incident on September 18, 2026 affecting Web App (app.gaiia.com), lasting 10h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 03:39 PM UTC
We are aware of an issue affecting the delivery of some outbound notifications and third-party integration updates. Our engineering team is currently investigating the issue.
- identified Sep 18, 2026, 05:15 PM UTC
During short intermittent periods, some automated messages have failed to send. Affected message types include: billing communications, account and security messages, service and appointment updates, text messages (SMS), marketing and CRM synchronization. Our engineers have identified the issue and are working to resolve it.
- monitoring Sep 18, 2026, 08:09 PM UTC
A fix has been deployed to production and automated message delivery has returned to normal. We are now reprocessing the affected messages. Our engineering team will continue to monitor delivery closely.
- resolved Sep 19, 2026, 02:36 AM UTC
Notification delivery has been restored. An issue in our notification system caused outbound messages to be delayed. Once the root cause was addressed, the affected notifications were reprocessed and delivered. Our development team has continued monitoring since the fix was applied, and no further issues have been observed. This incident has been resolved.