gaiia software incident
Cloudflare Global Network experiencing issues
gaiia software experienced a major incident on November 18, 2025 affecting Web App (app.gaiia.com) and Analytics & Reports, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:35 PM UTC
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are currently experiencing service degradation due to a widespread Cloudflare outage that is impacting many services globally. This issue affects our analytics module, which is currently unavailable. Login is also partially degraded, and some users may encounter delays or intermittent failures. We are already seeing some recovery, but we will be monitoring the situation closely and will restore full functionality as soon as Cloudflare resolves the incident.
- identified Nov 18, 2025, 12:56 PM UTC
We are still seeing intermittent issues with login. The problem appears to be related to the OAuth redirect, which is still affected by the Cloudflare incident. Magic link authentication works normally and is recommended if you encounter issues signing in. For customers who have SAML SSO enabled, SSO is also functioning as expected. We are observing signs of recovery in our analytics module, though it may still be unstable or intermittently unavailable for some customers. We are actively monitoring the situation and will share further updates as things evolve.
- identified Nov 18, 2025, 01:16 PM UTC
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Cloudflare has begun implementing a fix for their incident, and some of their services are starting to recover. Despite this progress, our own testing shows that login and analytics in gaiia remain degraded. Magic link authentication remains reliable, and customers with SAML SSO enabled can continue to use SSO without interruption. OAuth-based login continues to be affected. Analytics is still unstable and may not load consistently. We are monitoring Cloudflare's recovery efforts and will provide another update as soon as we observe improvements on our side.
- monitoring Nov 18, 2025, 02:45 PM UTC
https://www.cloudflarestatus.com Cloudflare has implemented a fix and is reporting that their incident is now resolved. They are currently monitoring to confirm full recovery. On our side, login and analytics are improving but still not fully stable. Some users may continue to see delays or intermittent issues while the upstream services settle. We will keep monitoring and will share another update once all services at gaiia are fully back to normal.
- resolved Nov 18, 2025, 03:21 PM UTC
The incident related to the Cloudflare outage is now fully resolved. All gaiia services, including login and analytics, have returned to normal operation. Thank you for your patience throughout this disruption. If you continue to experience any issues, please reach out to our support team.