gaiia software incident

Degradation in some features

Notice Resolved View vendor source →
Started
Feb 10, 2026, 03:48 PM UTC
Resolved
Feb 10, 2026, 05:33 PM UTC
Duration
1h 44m
Detected by Pingoru
Feb 10, 2026, 03:48 PM UTC

Affected components

Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer Portal

Update timeline

  1. investigating Feb 10, 2026, 03:48 PM UTC

    Payment processor - All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail) Notification processor - All Mailgun features (failing notification would be delayed) Product Availability - Product availability will fail sporadically Work orders - Work orders coverage areas not linking properly (we will be able to re-link them post-incident) We are investigating and will provide more details later.

  2. investigating Feb 10, 2026, 04:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 10, 2026, 04:50 PM UTC

    We are seeing signs of recovery, with the mentioned impacted features now operating normally.

  4. resolved Feb 10, 2026, 05:33 PM UTC

    All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.

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