gaiia software experienced a notice incident on February 10, 2026 affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 03:48 PM UTC
Payment processor - All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail) Notification processor - All Mailgun features (failing notification would be delayed) Product Availability - Product availability will fail sporadically Work orders - Work orders coverage areas not linking properly (we will be able to re-link them post-incident) We are investigating and will provide more details later.
- investigating Feb 10, 2026, 04:03 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 10, 2026, 04:50 PM UTC
We are seeing signs of recovery, with the mentioned impacted features now operating normally.
- resolved Feb 10, 2026, 05:33 PM UTC
All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.