gaiia software experienced a minor incident on August 11, 2026 affecting Online Checkout and Customer Portal, lasting 8h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 11, 2026, 12:59 PM UTC
Customers using IPPAY as their payment processor may be unable to create new credit card payments. Customers on other processors are not affected. Other payment methods are also unaffected, and existing payments and data are not impacted. We are engaged with IPPAY on a resolution.
- monitoring Aug 11, 2026, 03:54 PM UTC
Payment processing issues through IPPAY have been resolved, and new credit card payments are now processing normally. Payments attempted going forward should complete as expected. We are still investigating the payments that failed during the outage. Our team is actively working on a path to address these. Existing payments and data remain unaffected.
- resolved Aug 11, 2026, 09:21 PM UTC
We've been able to retry all payments that failed during the IPPAY outage. We are still waiting on the report from IPPAY for the root cause of the service disruption.