gaiia software incident

Intermittent connectivity issues from AWS

Minor Resolved View vendor source →

gaiia software experienced a minor incident on July 14, 2025 affecting Web App (app.gaiia.com) and Public GraphQL API and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 05:09 PM UTC
Resolved
Jul 14, 2025, 05:42 PM UTC
Duration
32m
Detected by Pingoru
Jul 14, 2025, 05:09 PM UTC

Affected components

Web App (app.gaiia.com)Public GraphQL APIField Service (mobile)Online CheckoutCustomer Portal

Update timeline

  1. identified Jul 14, 2025, 05:09 PM UTC

    We are currently observing elevated error rates in multiple microservices. Many other AWS users are reporting connectivity problems as well, but we are waiting for an official statement from AWS. We continue to monitor the impacts.

  2. identified Jul 14, 2025, 05:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 14, 2025, 05:15 PM UTC

    Connectivity errors are already trending downwards, and we are now seeing a handful of errors per minute.

  4. resolved Jul 14, 2025, 05:42 PM UTC

    AWS connectivity seems back to normal, with no errors logged in the past 30 minutes. Resolving the incident.