gaiia software incident

Workforce module not responding

Minor Resolved View vendor source →

gaiia software experienced a minor incident on July 16, 2025 affecting Web App (app.gaiia.com) and Field Service (mobile), lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 04:56 PM UTC
Resolved
Jul 16, 2025, 08:20 PM UTC
Duration
3h 23m
Detected by Pingoru
Jul 16, 2025, 04:56 PM UTC

Affected components

Web App (app.gaiia.com)Field Service (mobile)

Update timeline

  1. investigating Jul 16, 2025, 04:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 16, 2025, 05:50 PM UTC

    We've resolved the issue, but keep actively monitoring.

  3. resolved Jul 16, 2025, 08:20 PM UTC

    This incident has been resolved.