gaiia software incident

DNS issue, prevents loading gaiia for some users

Major Resolved View vendor source →

gaiia software experienced a major incident on August 19, 2025 affecting Web App (app.gaiia.com), lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 12:12 PM UTC
Resolved
Aug 19, 2025, 12:47 PM UTC
Duration
35m
Detected by Pingoru
Aug 19, 2025, 12:12 PM UTC

Affected components

Web App (app.gaiia.com)

Update timeline

  1. investigating Aug 19, 2025, 12:12 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2025, 12:31 PM UTC

    GoDaddy has been identified as the cause of the issue. We are working on a remediation.

  3. monitoring Aug 19, 2025, 12:33 PM UTC

    Affected users are mentioning app.gaiia.com is going back online. We continue to monitor the situation.

  4. resolved Aug 19, 2025, 12:47 PM UTC

    DNS issue has been resolved, all services are back online.