gaiia software incident

DNS resolving issue for the gaiia.com domain.

Minor Resolved View vendor source →

gaiia software experienced a minor incident on August 19, 2025 affecting Web App (app.gaiia.com) and Public GraphQL API, lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 03:27 PM UTC
Resolved
Aug 19, 2025, 09:56 PM UTC
Duration
6h 28m
Detected by Pingoru
Aug 19, 2025, 03:27 PM UTC

Affected components

Web App (app.gaiia.com)Public GraphQL API

Update timeline

  1. monitoring Aug 19, 2025, 03:27 PM UTC

    A change in our DNS configuration for the gaiia.com domain prevents some users from accessing the application. Some DNS servers are more conservative than others and might take some time to update. We are monitoring the situation.

  2. monitoring Aug 19, 2025, 08:20 PM UTC

    We are still seeing a few DNS connectivity issues per hour. This is limited to the notification and workflow services.

  3. resolved Aug 19, 2025, 09:56 PM UTC

    No connectivity issues were logged in the past 90 minutes.