EverTrue Outage History
EverTrue is up right nowPingoru has recorded 53 incidents for EverTrue: 21 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 2 | 27 of 744 (4%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 2 | 51 of 744 (7%) |
| September 2026 | 2 | 25 of 720 (3%) |
| October 2026 | 2 | 18 of 512 (3%) |
Incidents, newest first
Minor October 20, 2026 Signal Platform - Some Constituent Records Temporarily not loading DonorSearch Summary View 3h 1m Application
Started Oct 20, 2026, 01:45 PM UTC· resolved Oct 20, 2026, 04:46 PM UTC
- investigating Oct 20, 2026, 01:45 PM UTC
We are investigating an issue that is preventing some constituent records DonorSearch summary view to load. Please reach out to [email protected] if you have any questions.
- identified Oct 20, 2026, 03:44 PM UTC
The issue has been identified and we are working on a fix now. Reach out to [email protected] if you have any questions.
- resolved Oct 20, 2026, 04:46 PM UTC
This incident has been resolved.
Minor September 28, 2026 Unable to Log into Signal Platform 1h 20m Application
Started Sep 28, 2026, 01:24 PM UTC· resolved Sep 28, 2026, 02:44 PM UTC
- identified Sep 28, 2026, 01:24 PM UTC
We have identified an issue which is preventing users from being able to log into the Signal platform. We are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Sep 28, 2026, 01:38 PM UTC
A fix has been implemented and we are monitoring the results. If you continue to experience issues with logging in, please reach out to [email protected]
- resolved Sep 28, 2026, 02:44 PM UTC
This incident has been resolved.
Minor September 14, 2026 EverTrue/Exports: Scheduled exports not delivered 23h 40m Exports
Started Sep 14, 2026, 02:32 PM UTC· resolved Sep 15, 2026, 02:13 PM UTC
- investigating Sep 14, 2026, 02:32 PM UTC
We are investigating an issue that prevented some scheduled exports from completing over the weekend. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Sep 14, 2026, 07:46 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible.
- resolved Sep 15, 2026, 02:13 PM UTC
This incident has been resolved.
Minor August 26, 2026 EVERTRUE: Data Imports — Degraded Performance 1d 21h Imports
Started Aug 26, 2026, 05:11 PM UTC· resolved Aug 28, 2026, 03:08 PM UTC
- investigating Aug 26, 2026, 05:11 PM UTC
Some contact imports are failing with a permissions error, blocking new record creation for affected institutions. Engineering is investigating. Next update to follow.
- monitoring Aug 27, 2026, 01:42 PM UTC
We identified the issue that prevented new contact records from being created via Data Sync and file imports. Updates to existing records were not affected. A fix has been deployed and verified. If you use full-file imports, no action is needed — your next import will automatically create any records that were missed. If you use delta/partial imports, we are identifying and reprocessing affected jobs on our end. You do not need to re-upload anything.
- resolved Aug 28, 2026, 03:08 PM UTC
This incident has been resolved.
Minor August 25, 2026 EverTrue: Scheduled/Manual exports not working as expected 4h 39m Exports
Started Aug 25, 2026, 04:09 PM UTC· resolved Aug 25, 2026, 08:48 PM UTC
- investigating Aug 25, 2026, 04:09 PM UTC
We are investigating an issue that prevented some scheduled exports from completing last night & is preventing some manual exports from completing today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Aug 25, 2026, 05:59 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).
- resolved Aug 25, 2026, 08:48 PM UTC
This incident has been resolved.
Minor July 8, 2026 EverTrue Platform - Constituent Profile loading issues 14m Application
Started Jul 08, 2026, 04:15 PM UTC· resolved Jul 08, 2026, 04:30 PM UTC
- investigating Jul 08, 2026, 04:15 PM UTC
We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
- resolved Jul 08, 2026, 04:30 PM UTC
This incident has been resolved.
Minor July 1, 2026 EverTrue Platform - Constituent Profile loading errors 39m Application
Started Jul 01, 2026, 02:01 PM UTC· resolved Jul 01, 2026, 02:40 PM UTC
- investigating Jul 01, 2026, 02:01 PM UTC
We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
- resolved Jul 01, 2026, 02:40 PM UTC
This incident has been resolved.
Minor May 11, 2026 EverTrue: Signal Email connection errors 2h 40m Signal Email
Started May 11, 2026, 02:38 PM UTC· resolved May 11, 2026, 05:18 PM UTC
- investigating May 11, 2026, 02:38 PM UTC
We are currently investigating an issue that is preventing users from being able to connect their email accounts in Signal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
- monitoring May 11, 2026, 03:42 PM UTC
A fix has been implemented and we are monitoring results. Please perform a hard refresh (command+shift+R on Mac, CTRL + F5 on PC) and then try re-connecting your email accounts
- resolved May 11, 2026, 05:18 PM UTC
This incident has been resolved!
Minor May 7, 2026 EverTrue Imports - files uploaded via SFTP not appearing in ET importer 1d Imports
Started May 07, 2026, 03:12 PM UTC· resolved May 08, 2026, 03:36 PM UTC
- investigating May 07, 2026, 03:12 PM UTC
We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected. We apologize for the disruption and are actively working toward a resolution. Please reach out to [email protected] with any questions.
- monitoring May 07, 2026, 04:40 PM UTC
We’ve identified the root cause and deployed a fix, and we’re actively monitoring to ensure stability. Manual uploads should no longer generate server errors, and SFTP imports are expected to process normally. Import notifications are currently being tested.
- resolved May 08, 2026, 03:36 PM UTC
This incident has been resolved!
Minor April 10, 2026 EverTrue iOS - mobile application not functioning as expected 1h 3m iOS App
Started Apr 10, 2026, 12:48 PM UTC· resolved Apr 10, 2026, 01:51 PM UTC
- identified Apr 10, 2026, 12:48 PM UTC
We have identified an issue that is preventing the EverTrue iOS from functioning as expected. We are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions. Please note android and web are not affected.
- identified Apr 10, 2026, 01:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 10, 2026, 01:34 PM UTC
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues with the app.
- monitoring Apr 10, 2026, 01:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 10, 2026, 01:51 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions.
Minor March 4, 2026 EverTrue Imports - Files Failing Pre-Processing 2d 9h Imports
Started Mar 04, 2026, 01:22 PM UTC· resolved Mar 06, 2026, 11:09 PM UTC
- investigating Mar 04, 2026, 01:22 PM UTC
We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].
- investigating Mar 04, 2026, 02:18 PM UTC
We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to [email protected].
- investigating Mar 04, 2026, 02:21 PM UTC
We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].
- monitoring Mar 05, 2026, 06:31 PM UTC
A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress.
- resolved Mar 06, 2026, 11:09 PM UTC
This incident has been resolved.
Minor February 27, 2026 Scheduled and manual EverTrue exports not generating as expected 2h 11m Exports
Started Feb 27, 2026, 03:48 PM UTC· resolved Feb 27, 2026, 05:59 PM UTC
- investigating Feb 27, 2026, 03:48 PM UTC
We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.
- monitoring Feb 27, 2026, 05:23 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC).
- resolved Feb 27, 2026, 05:59 PM UTC
All failed/stuck exports have been re-run. Please reach out to [email protected] for any further questions or concerns.
Minor February 25, 2026 EVERTRUE (SIGNAL EMAIL): error on email sends 40m Signal Email
Started Feb 25, 2026, 02:33 PM UTC· resolved Feb 25, 2026, 03:13 PM UTC
- investigating Feb 25, 2026, 02:33 PM UTC
We are currently investigating an issue that is causing errors when sending emails through SIgnal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
- resolved Feb 25, 2026, 03:13 PM UTC
This incident has been resolved! If already logged in, please perform a hard refresh to ensure the fix is applied to your session (command+shift+R on Mac, CTRL + F5 on PC)
Minor February 23, 2026 EverTrue/ScheduledExports: Scheduled exports not delivered 3h 31m Exports
Started Feb 23, 2026, 07:18 PM UTC· resolved Feb 23, 2026, 10:50 PM UTC
- investigating Feb 23, 2026, 07:18 PM UTC
We are investigating an issue that prevented some scheduled exports from completing over the weekend. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- resolved Feb 23, 2026, 10:50 PM UTC
A fix has been implemented & all exports that failed over the weekend were re-run & should be caught up now!
Minor February 23, 2026 ThankView Platform - Video Processing Errors 2h 46m Video Processing
Started Feb 23, 2026, 02:20 PM UTC· resolved Feb 23, 2026, 05:07 PM UTC
- investigating Feb 23, 2026, 02:20 PM UTC
We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Feb 23, 2026, 03:41 PM UTC
We have identified the cause of the issue and are working to resolve as quickly as possible. Please reach out to [email protected] if you have any questions.
- monitoring Feb 23, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience any issues.
- resolved Feb 23, 2026, 05:07 PM UTC
This incident has been resolved. Please reach out to [email protected] if you have any questions.
Major February 10, 2026 ThankView Platform - Platform Outage 1h 20m Web Application
Started Feb 10, 2026, 09:39 PM UTC· resolved Feb 10, 2026, 10:59 PM UTC
- identified Feb 10, 2026, 09:39 PM UTC
We have identified an issue that is preventing the ThankView platform from loading, and are working on a fix to resolve as quickly as possible. If you have any questions, please reach out to [email protected].
- monitoring Feb 10, 2026, 09:58 PM UTC
A fix has been implemented and we are monitoring the results. If you experience any issues with being unable to load the site, please reach out to [email protected]
- resolved Feb 10, 2026, 10:59 PM UTC
This incident has been resolved. If you have any questions or experience any issues, please reach out to [email protected]
Minor January 23, 2026 EverTrue Imports - Temporary import delays for data sync customers 2d 22h Imports
Started Jan 23, 2026, 05:07 PM UTC· resolved Jan 26, 2026, 03:29 PM UTC
- identified Jan 23, 2026, 05:07 PM UTC
Blackbaud is currently experiencing API service degradation so some Raiser's Edge customers may see a temporary delay in the data sync from Raisers Edge to EverTrue, impacting Constituent and Gift data. Once the service issue is resolved on Blackbaud's end, the Data Sync will automatically catch up any missed data. Blackbaud updates can be viewed here - https://status.blackbaud.com/
- resolved Jan 26, 2026, 03:29 PM UTC
This incident has been resolved! All Data Sync customers have had their syncs caught up and are syncing normally.
Minor January 13, 2026 EverTrue Imports - Failures due to a critical error 1d 5h Imports
Started Jan 13, 2026, 02:46 PM UTC· resolved Jan 14, 2026, 08:22 PM UTC
- investigating Jan 13, 2026, 02:46 PM UTC
We are investigating an issue that is causing some automated imports to fail with this error code: Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- monitoring Jan 13, 2026, 09:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 08:22 PM UTC
This incident has been resolved.
Minor December 15, 2025 EverTrue Platform - Constituent Records Not Loading, Some Users Receiving Server Errors 2h 10m Application
Started Dec 15, 2025, 05:51 PM UTC· resolved Dec 15, 2025, 08:01 PM UTC
- investigating Dec 15, 2025, 05:51 PM UTC
We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.
- identified Dec 15, 2025, 05:53 PM UTC
We have identified the issue and are working on a fix. If you have any questions, please reach out to [email protected].
- monitoring Dec 15, 2025, 06:14 PM UTC
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you continue to experience issues with loading constituent records.
- monitoring Dec 15, 2025, 06:16 PM UTC
A fix has been implemented! Please perform a hard a refresh in the platform (command+shift+R on mac, CTRL +F5 on PC). We are continuing to monitor results for further issues.
- resolved Dec 15, 2025, 08:01 PM UTC
This incident is resolved. If you have any questions, please reach out to [email protected]
Minor November 17, 2025 EverTrue/ScheduleD Exports - Scheduled Exports not Delivered 6h 33m Exports
Started Nov 17, 2025, 01:22 PM UTC· resolved Nov 17, 2025, 07:56 PM UTC
- investigating Nov 17, 2025, 01:22 PM UTC
We are investigating an issue that prevented some scheduled exports from completing on 11/15, 11/16 and today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- identified Nov 17, 2025, 01:36 PM UTC
The issue has been identified and we are working to implement a fix. Please reach out to [email protected] if you have any questions.
- monitoring Nov 17, 2025, 01:50 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to [email protected] if you have any questions.
- identified Nov 17, 2025, 03:51 PM UTC
We have identified an issue with the current fix and are working to resolve now. We apologize for the inconvenience and appreciate your patience as we work to fix.
- monitoring Nov 17, 2025, 04:12 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to [email protected] if you have any questions.
- resolved Nov 17, 2025, 07:56 PM UTC
This incident has been resolved
Minor September 30, 2025 ThankView Platform - Platform Latency 29m Web Application
Started Sep 30, 2025, 12:19 AM UTC· resolved Sep 30, 2025, 12:49 AM UTC
- investigating Sep 30, 2025, 12:19 AM UTC
We are currently investigating an issue that is impacting the platform, including increased latency and periods where the site may be inaccessible. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Sep 30, 2025, 12:43 AM UTC
We have identified the issue impacting the platform, which was causing latency and periods of inaccessibility. At this time, the platform is stabilizing, and we are actively monitoring performance to ensure continued reliability. We will continue to monitor closely and provide updates as needed. We anticipate a full return to normal functionality shortly. If you have any questions, please reach out to [email protected].
- resolved Sep 30, 2025, 12:49 AM UTC
The issue impacting ThankView's platform has been resolved, and functionality has returned to expected performance. We’re continuing to monitor the platform to ensure stability. If you have any questions, please reach out to [email protected]. .
Minor September 3, 2025 ThankView Platform - Email Campaign Sending Issues 3h 4m Email Delivery
Started Sep 03, 2025, 05:09 PM UTC· resolved Sep 03, 2025, 08:13 PM UTC
- investigating Sep 03, 2025, 05:09 PM UTC
We are currently investigating an issue that is preventing some email campaigns from being sent in the ThankView platform. At this time, we ask that you please do not attempt to send email campaigns with 500 or more recipients as we troubleshoot the issue. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]
- identified Sep 03, 2025, 06:44 PM UTC
We have identified the issue and are implementing a fix. If you have any questions, please reach out to [email protected]
- monitoring Sep 03, 2025, 07:00 PM UTC
A fix has been implemented and we are monitoring the results. All affected campaigns should be resolved. Please reach out to [email protected] if you have any questions.
- resolved Sep 03, 2025, 08:13 PM UTC
This incident has been resolved. If you have any questions or experience any email campaign deliverability issues, please reach out to [email protected].
Minor August 25, 2025 EverTrue Platform - Signal Users Unable to Make Phone Calls 2h 6m Signal Phone
Started Aug 25, 2025, 07:02 PM UTC· resolved Aug 25, 2025, 09:09 PM UTC
- investigating Aug 25, 2025, 07:02 PM UTC
We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to [email protected]
- monitoring Aug 25, 2025, 08:08 PM UTC
A fix has been implemented and we are monitoring the results. Users may need to do a hard refresh in the browser before making calls again (command+shift+R on Mac, CTRL+F5 on PC).
- resolved Aug 25, 2025, 09:09 PM UTC
This incident has been resolved. If you have any questions, or experience issues with Signal Phone service, please reach out to [email protected]
Major August 18, 2025 Degraded Performance - ThankView Web 17h 49m Web Application
Started Aug 18, 2025, 09:21 PM UTC· resolved Aug 19, 2025, 03:10 PM UTC
- investigating Aug 18, 2025, 09:21 PM UTC
We are currently investigating an issue that is preventing some users access to the platform and causing degraded platform performance. We are working to resolve as quickly as possible and apologize for any inconvenience. Please reach out to [email protected] if you have any questions.
- monitoring Aug 18, 2025, 10:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2025, 03:10 PM UTC
This incident has been resolved.
Minor August 14, 2025 ThankView Platform - Platform Loading Issues 1h 55m Web Application
Started Aug 14, 2025, 10:33 PM UTC· resolved Aug 15, 2025, 12:28 AM UTC
- investigating Aug 14, 2025, 10:33 PM UTC
We are investigating an issue that is causing some users to be unable to load platform pages, such as the login page, landing page builder, and others. We apologize for the inconvenience and are working to resolve as quickly as possible, if you have any questions, please reach out to [email protected]
- monitoring Aug 14, 2025, 11:29 PM UTC
The issue has been identified, a fix has been implemented and we are currently monitoring the ThankView systems. Full functionality should be restored for all users. If you have any questions please reach out to [email protected]
- resolved Aug 15, 2025, 12:28 AM UTC
This incident has been resolved. Please reach out to [email protected] if you experience any issues.