EverTrue Outage History

We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.

We are currently investigating an issue that is preventing users from being able to connect their email accounts in Signal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].

We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected. We apologize for the disruption and are actively working toward a resolution. Please reach out to [email protected] with any questions.

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].

We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to [email protected].

We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to [email protected].

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.

We are currently investigating an issue that is causing errors when sending emails through SIgnal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].

We are investigating an issue that prevented some scheduled exports from completing over the weekend. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].

We are investigating an issue that is causing some automated imports to fail with this error code: Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.

We are investigating an issue that prevented some scheduled exports from completing on 11/15, 11/16 and today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

We are currently investigating an issue that is impacting the platform, including increased latency and periods where the site may be inaccessible. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].

We are currently investigating an issue that is preventing some email campaigns from being sent in the ThankView platform. At this time, we ask that you please do not attempt to send email campaigns with 500 or more recipients as we troubleshoot the issue. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to [email protected]

We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to [email protected]

We are currently investigating an issue that is preventing some users access to the platform and causing degraded platform performance. We are working to resolve as quickly as possible and apologize for any inconvenience. Please reach out to [email protected] if you have any questions.

We are investigating an issue that is causing some users to be unable to load platform pages, such as the login page, landing page builder, and others. We apologize for the inconvenience and are working to resolve as quickly as possible, if you have any questions, please reach out to [email protected]

We have identified an issue that is preventing users from accessing the tasks and cadences tabs. We are working to resolve this issue now, if you have any questions please reach out to [email protected]

We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].

We are investigating an issue that is affecting some accounts, where files uploaded via SFTP are not appearing in the EverTrue importer. We apologize for the issue and are working to resolve. Please note, files uploaded to the SFTP server are currently saved to the SFTP Uploads folder, and do not require additional copies uploaded. Please reach out to [email protected] if you have any questions.

We are currently investigating an issue that is preventing some EverTrue email notifications from being sent to some recipients. Notification types that may be affected include - import notifications, saved search and list notifications, access link and password reset messages, prospect gift notifications, and tag/mention notifications. We apologize for the inconvenience this may cause, and are working to resolve as quickly as possible. Please note that this issue only affects email notifications, while in-app notifications and push messaging should be functioning as expected. If you have any questions, please reach out to [email protected]

We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to [email protected] if you have any questions.