EverTrue incident
EverTrue Platform - Signal Users Unable to Make Phone Calls
EverTrue experienced a minor incident on August 25, 2025 affecting Signal Phone, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2025, 07:02 PM UTC
We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to [email protected]
- monitoring Aug 25, 2025, 08:08 PM UTC
A fix has been implemented and we are monitoring the results. Users may need to do a hard refresh in the browser before making calls again (command+shift+R on Mac, CTRL+F5 on PC).
- resolved Aug 25, 2025, 09:09 PM UTC
This incident has been resolved. If you have any questions, or experience issues with Signal Phone service, please reach out to [email protected]