EverTrue experienced a major incident on August 18, 2025 affecting Web Application, lasting 17h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Aug 18, 2025, 09:21 PM UTC
We are currently investigating an issue that is preventing some users access to the platform and causing degraded platform performance. We are working to resolve as quickly as possible and apologize for any inconvenience. Please reach out to [email protected] if you have any questions.
- monitoring Aug 18, 2025, 10:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2025, 03:10 PM UTC
This incident has been resolved.