EverTrue experienced a minor incident on September 30, 2025 affecting Web Application, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 12:19 AM UTC
We are currently investigating an issue that is impacting the platform, including increased latency and periods where the site may be inaccessible. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Sep 30, 2025, 12:43 AM UTC
We have identified the issue impacting the platform, which was causing latency and periods of inaccessibility. At this time, the platform is stabilizing, and we are actively monitoring performance to ensure continued reliability. We will continue to monitor closely and provide updates as needed. We anticipate a full return to normal functionality shortly. If you have any questions, please reach out to [email protected].
- resolved Sep 30, 2025, 12:49 AM UTC
The issue impacting ThankView's platform has been resolved, and functionality has returned to expected performance. We’re continuing to monitor the platform to ensure stability. If you have any questions, please reach out to [email protected]. .