Doctolib Outage History

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Doctolib had 24 outages in the last 2 years totaling 60h 43m of downtime — averaging 1 incident per month.

There were 24 Doctolib outages since December 5, 2025 totaling 60h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.doctolib.com

Minor September 25, 2026

Some patients can't connect to their Telehealth consultation

Detected by Pingoru
Sep 25, 2026, 09:33 AM UTC
Resolved
Sep 25, 2026, 11:04 AM UTC
Duration
1h 30m
Affected: Telehealth
Timeline · 3 updates
  1. investigating Sep 25, 2026, 09:33 AM UTC

    We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. monitoring Sep 25, 2026, 09:59 AM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  3. resolved Sep 25, 2026, 11:04 AM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Critical September 16, 2026

Doctolib Support is not available

Detected by Pingoru
Sep 16, 2026, 08:47 AM UTC
Resolved
Sep 16, 2026, 12:32 PM UTC
Duration
3h 45m
Affected: Support Doctolib
Timeline · 6 updates
  1. investigating Sep 16, 2026, 08:47 AM UTC

    We are currently investigating this issue.

  2. identified Sep 16, 2026, 09:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 16, 2026, 09:17 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 16, 2026, 09:53 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 16, 2026, 11:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 16, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2026

Consultation assitant is down

Detected by Pingoru
Sep 11, 2026, 04:25 PM UTC
Resolved
Sep 11, 2026, 04:33 PM UTC
Duration
8m
Affected: Phone assistantClinical software
Timeline · 5 updates
  1. investigating Sep 11, 2026, 03:41 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 11, 2026, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 11, 2026, 04:04 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 13, 2026, 01:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 13, 2026, 01:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 8, 2026

Our services are not available for PRO users (FR, DE, IT) and for Patients.

Detected by Pingoru
Sep 08, 2026, 01:09 PM UTC
Resolved
Sep 08, 2026, 02:08 PM UTC
Duration
58m
Affected: CalendarTask managerMy activityPhone assistantPatient ManagementTelehealthPatient messagingDoctolib ConnectClinical softwarePatient billingConnection with medical deviceSupport Doctolib
Timeline · 6 updates
  1. investigating Sep 08, 2026, 01:09 PM UTC

    We are currently investigating a complete service interruption affecting the following components. We understand how critical uninterrupted access is for delivering care. Our teams are fully mobilized and treating this with the highest priority. We will keep you closely informed. — Your Doctolib Team

  2. identified Sep 08, 2026, 01:22 PM UTC

    The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team

  3. monitoring Sep 08, 2026, 01:24 PM UTC

    Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team

  4. identified Sep 08, 2026, 01:29 PM UTC

    The root cause of the service interruption affecting the following components has been identified. Restoration efforts are actively underway. We know this situation can create significant pressure for healthcare teams, and we are prioritizing safe and rapid recovery. Further updates will follow. — Your Doctolib Team

  5. monitoring Sep 08, 2026, 01:58 PM UTC

    Service has been restored for the following components. Access is fully operational. We are closely monitoring the system to ensure continued stability. — Your Doctolib Team

  6. resolved Sep 08, 2026, 02:08 PM UTC

    The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Critical September 1, 2026

Financial OS is partially down

Detected by Pingoru
Sep 01, 2026, 04:05 PM UTC
Resolved
Sep 01, 2026, 05:28 PM UTC
Duration
1h 23m
Affected: Patient billing
Timeline · 4 updates
  1. investigating Sep 01, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. identified Sep 01, 2026, 04:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 01, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 01, 2026, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 1, 2026

Consultation Assistant is not available

Detected by Pingoru
Sep 01, 2026, 09:38 AM UTC
Resolved
Sep 01, 2026, 09:52 AM UTC
Duration
14m
Affected: Clinical software
Timeline · 4 updates
  1. investigating Sep 01, 2026, 09:38 AM UTC

    We are currently investigating this issue.

  2. identified Sep 01, 2026, 09:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 01, 2026, 09:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 01, 2026, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2026

Degraded performance on Clinical solution

Detected by Pingoru
Aug 28, 2026, 11:02 AM UTC
Resolved
Aug 28, 2026, 12:01 PM UTC
Duration
59m
Affected: Clinical software
Timeline · 6 updates
  1. investigating Aug 28, 2026, 11:02 AM UTC

    We are currently investigating this issue.

  2. identified Aug 28, 2026, 11:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 28, 2026, 11:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Aug 28, 2026, 11:04 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Aug 28, 2026, 11:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 28, 2026, 12:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026

[data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcription

Detected by Pingoru
Aug 18, 2026, 03:24 PM UTC
Resolved
Aug 18, 2026, 03:51 PM UTC
Duration
26m
Affected: Clinical software
Timeline · 3 updates
  1. identified Aug 18, 2026, 03:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 18, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

Hospitals and CF customers can't do patient search from the agenda

Detected by Pingoru
Aug 04, 2026, 02:44 PM UTC
Resolved
Aug 05, 2026, 07:05 AM UTC
Duration
16h 21m
Affected: Calendar
Timeline · 5 updates
  1. investigating Aug 04, 2026, 02:44 PM UTC

    We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. investigating Aug 04, 2026, 02:53 PM UTC

    We are investigating a performance issue affecting the following component. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  3. identified Aug 04, 2026, 02:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 04, 2026, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 05, 2026, 07:05 AM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor July 28, 2026

Consultation assitant is showing degraded perfomance and latency for some users

Detected by Pingoru
Jul 28, 2026, 08:54 AM UTC
Resolved
Jul 28, 2026, 11:01 AM UTC
Duration
2h 6m
Affected: Clinical software
Timeline · 6 updates
  1. investigating Jul 28, 2026, 08:54 AM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2026, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2026, 09:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jul 28, 2026, 09:34 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Jul 28, 2026, 09:50 AM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  6. resolved Jul 28, 2026, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

High error on Consultation Assistant

Detected by Pingoru
Jul 16, 2026, 07:30 AM UTC
Resolved
Jul 16, 2026, 08:17 AM UTC
Duration
46m
Affected: Clinical software
Timeline · 3 updates
  1. investigating Jul 16, 2026, 07:30 AM UTC

    We're experiencing high errors on Consultation assistant

  2. investigating Jul 16, 2026, 07:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 16, 2026, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

20k Users (source SENTRY) can't use DDV

Detected by Pingoru
Jun 30, 2026, 10:18 AM UTC
Resolved
Jun 30, 2026, 10:36 AM UTC
Duration
17m
Affected: CalendarPatient ManagementClinical software
Timeline · 2 updates
  1. identified Jun 30, 2026, 10:18 AM UTC

    The cause of the performance issue affecting the following components has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  2. resolved Jun 30, 2026, 10:36 AM UTC

    The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Critical June 25, 2026

Phone assistant is not answering calls for patients. No impact on Pro side

Detected by Pingoru
Jun 25, 2026, 01:49 PM UTC
Resolved
Jun 25, 2026, 02:38 PM UTC
Duration
48m
Affected: Phone assistant
Timeline · 4 updates
  1. identified Jun 25, 2026, 01:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 25, 2026, 01:50 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 25, 2026, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 25, 2026, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026

Phone assistant is not available for users in the old infrastructure

Detected by Pingoru
Jun 23, 2026, 12:58 PM UTC
Resolved
Jun 23, 2026, 01:07 PM UTC
Duration
8m
Affected: Phone assistant
Timeline · 2 updates
  1. monitoring Jun 23, 2026, 12:58 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  2. resolved Jun 23, 2026, 01:07 PM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor June 5, 2026

All doctors are not being able to make an appointment by experiencing frontend error

Detected by Pingoru
Jun 05, 2026, 02:03 PM UTC
Resolved
Jun 05, 2026, 02:26 PM UTC
Duration
22m
Affected: Calendar
Timeline · 4 updates
  1. identified Jun 05, 2026, 02:03 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  2. identified Jun 05, 2026, 02:18 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  3. monitoring Jun 05, 2026, 02:22 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  4. resolved Jun 05, 2026, 02:26 PM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor May 29, 2026

Components impacted: Phone Assistant

Detected by Pingoru
May 29, 2026, 03:11 PM UTC
Resolved
May 30, 2026, 01:43 PM UTC
Duration
22h 32m
Affected: Phone assistantClinical software
Timeline · 4 updates
  1. identified May 29, 2026, 03:11 PM UTC

    We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. identified May 29, 2026, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 29, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 30, 2026, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Phone assistant slow answers or hangups; general latency degradation for all AI products

Detected by Pingoru
May 29, 2026, 11:42 AM UTC
Resolved
May 29, 2026, 12:43 PM UTC
Duration
1h
Affected: Phone assistant
Timeline · 5 updates
  1. identified May 29, 2026, 11:42 AM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  2. identified May 29, 2026, 12:02 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  3. identified May 29, 2026, 12:12 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  4. monitoring May 29, 2026, 12:38 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  5. resolved May 29, 2026, 12:43 PM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor May 20, 2026

5 min drop of traffic which had a snowball effect on MDP when traffic came back

Detected by Pingoru
May 20, 2026, 03:28 PM UTC
Resolved
May 20, 2026, 03:44 PM UTC
Duration
16m
Affected: Clinical software
Timeline · 3 updates
  1. identified May 20, 2026, 03:28 PM UTC

    The cause of the performance issue affecting the following component has been identified. Corrective actions are underway to restore full performance. — Your Doctolib Team

  2. monitoring May 20, 2026, 03:38 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  3. resolved May 20, 2026, 03:44 PM UTC

    The performance incident affecting the following component has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Critical May 6, 2026

Impossible for admin telesecretariat accounts to access the calendars.

Detected by Pingoru
May 06, 2026, 06:54 AM UTC
Resolved
May 06, 2026, 07:33 AM UTC
Duration
39m
Affected: Calendar
Timeline · 4 updates
  1. identified May 06, 2026, 06:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 06, 2026, 07:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 06, 2026, 07:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2026, 07:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Components impacted: Consultation Assistant

Detected by Pingoru
May 05, 2026, 07:57 AM UTC
Resolved
May 05, 2026, 08:59 AM UTC
Duration
1h 1m
Affected: Clinical software
Timeline · 5 updates
  1. identified May 05, 2026, 07:57 AM UTC

    We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. identified May 05, 2026, 08:13 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 05, 2026, 08:26 AM UTC

    Work continues to improve performance of the following component. Stabilization efforts are ongoing. — Your Doctolib Team

  4. identified May 05, 2026, 08:43 AM UTC

    Work continues to improve performance of the following component. Stabilization efforts are ongoing. — Your Doctolib Team

  5. resolved May 05, 2026, 08:59 AM UTC

    The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor April 10, 2026

Components impacted: All

Detected by Pingoru
Apr 10, 2026, 01:21 PM UTC
Resolved
Apr 10, 2026, 02:43 PM UTC
Duration
1h 22m
Affected: CalendarTask managerMy activityPhone assistantPatient ManagementTelehealthPatient messagingDoctolib ConnectClinical softwarePatient billingConnection with medical deviceSupport Doctolib
Timeline · 5 updates
  1. identified Apr 10, 2026, 01:21 PM UTC

    We are investigating a performance issue affecting the following components. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. monitoring Apr 10, 2026, 01:39 PM UTC

    Performance has returned to normal for the following component. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  3. identified Apr 10, 2026, 01:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 10, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 10, 2026, 02:43 PM UTC

    The performance incident affecting the following component has been fully resolved. All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Minor April 7, 2026

[Automated Alert] Timeline Items error rate

Detected by Pingoru
Apr 07, 2026, 12:09 PM UTC
Resolved
Apr 07, 2026, 12:23 PM UTC
Duration
14m
Affected: Clinical softwarePatient billing
Timeline · 3 updates
  1. investigating Apr 07, 2026, 12:09 PM UTC

    We are investigating a performance issue affecting the following componentss. Some users may experience slower response times or intermittent instability. We understand how important reliability is in your daily practice and are working with high priority. — Your Doctolib Team

  2. monitoring Apr 07, 2026, 12:14 PM UTC

    Performance has returned to normal for the following components. There is no longer any user impact. We are monitoring to ensure continued stability. — Your Doctolib Team

  3. resolved Apr 07, 2026, 12:23 PM UTC

    The performance incident affecting the following components has been fully resolved: All services are stable and operating normally. We apologize for the inconvenience and thank you for your patience. — Your Doctolib Team

Read the full incident report →

Major December 5, 2025

Doctolib Connect is degraded

Detected by Pingoru
Dec 05, 2025, 09:51 AM UTC
Resolved
Dec 05, 2025, 12:18 PM UTC
Duration
2h 27m
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:51 AM UTC

    We're currently experiencing a technical incident that may prevent you from using our Doctolib Connect. We'll share updates on the resolution progress here. We apologize for any inconvenience caused, and appreciate your patience as our teams are working on fixing the issue as soon as possible.

  2. identified Dec 05, 2025, 09:54 AM UTC

    We have applied a fix and are monitoring the results. We'll be back with an update soon to confirm that Doctolib Siilo is back to normal for everyone.

  3. resolved Dec 05, 2025, 12:18 PM UTC

    Doctolib fonctionne à nouveau normalement pour tout le monde. --- Doctolib ist wieder für alle Nutzer:innen verfügbar. --- Doctolib funziona per tutti gli utenti.

Read the full incident report →