Cybersource Outage History

Cybersource is up right now

There were 30 Cybersource outages since February 4, 2026 totaling 1336h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cybersource.com

Notice April 30, 2026

Rede and Cielo Service Disruption

Detected by Pingoru
Apr 30, 2026, 07:24 PM UTC
Resolved
May 01, 2026, 07:38 PM UTC
Duration
1d
Affected: CieloRede
Timeline · 4 updates
  1. investigating Apr 30, 2026, 07:24 PM UTC

    Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Apr 30, 2026, 08:13 PM UTC

    Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures. We continue investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. investigating Apr 30, 2026, 10:50 PM UTC

    Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede and Cielo processor refund failures. We continue investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25352938

  4. resolved May 01, 2026, 07:38 PM UTC

    The issue affecting Rede and Cielo has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 April 2026 Reported End Time: 1 May 2026 at 18:15 GMT Impact: Merchants may have encountered payment processing error messages and delays when attempting to process refunds. This issue has been resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25352938

Read the full incident report →

Minor April 28, 2026

Payer Authentication Setup Issue

Detected by Pingoru
Apr 28, 2026, 06:58 PM UTC
Resolved
Apr 28, 2026, 10:25 PM UTC
Duration
3h 27m
Affected: Payer Authentication Processing
Timeline · 4 updates
  1. investigating Apr 28, 2026, 06:58 PM UTC

    Cybersource is aware of an issue that is currently affecting the Payer Authentication Setup Service. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience error "Setup failed" via the Payer Authentication Setup Service. Reported Start Time: 28 April 2026 at 13:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

  2. monitoring Apr 28, 2026, 07:27 PM UTC

    The issue affecting the Payer Authentication Setup Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Setup Service as normal. Reported Start Time: 28 April 2026 at 13:11 GMT Reported End Time: 28 April 2026 at 18:32 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

  3. resolved Apr 28, 2026, 10:25 PM UTC

    The issue affecting the Payer Authentication Setup Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:28 April 2026 at 13:11 GMT Reported End Time:28 April 2026 at 18:32 GMT Impact: Customers are now able to use the Payer Authentication Setup Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25271767

  4. postmortem Apr 30, 2026, 01:59 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link : [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10591)

Read the full incident report →

Minor April 28, 2026

Acceptance Devices: Service Disruption

Detected by Pingoru
Apr 28, 2026, 08:04 AM UTC
Resolved
Apr 29, 2026, 07:35 AM UTC
Duration
23h 31m
Affected: Acceptance Devices
Timeline · 4 updates
  1. investigating Apr 28, 2026, 08:04 AM UTC

    Cybersource is aware of an issue that is currently affecting Acceptance Devices: services. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale. Reported Start Time: 27 April 2026 23:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Apr 28, 2026, 09:07 AM UTC

    The issue affecting Acceptance Devices service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Acceptance Devices service as normal. Reported Start Time: 27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. resolved Apr 29, 2026, 07:35 AM UTC

    The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Impact: Customers are now able to use Acceptance Device services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25267932

  4. postmortem May 01, 2026, 11:52 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10609)

Read the full incident report →

Notice April 24, 2026

Chase Paymentech Settlement/Batching Disruption

Detected by Pingoru
Apr 24, 2026, 10:22 PM UTC
Resolved
Apr 27, 2026, 05:21 PM UTC
Duration
2d 18h
Affected: Chase Paymentech Solutions
Timeline · 3 updates
  1. investigating Apr 24, 2026, 10:22 PM UTC

    Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

  2. investigating Apr 24, 2026, 11:06 PM UTC

    Cybersource continues to investigate the reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

  3. resolved Apr 27, 2026, 05:21 PM UTC

    The issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved. Impact: Customers may have experienced funding settlement issues for certain transactions processed during the period of April 20–23. This issue has been fully resolved. Reported Start Time: 24 April 2026 at 21:50 GMT Reported End Time: 24 April 2026 at 21:51 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

Read the full incident report →

Minor April 24, 2026

Omnipay Service Disruption

Detected by Pingoru
Apr 24, 2026, 11:40 AM UTC
Resolved
Apr 24, 2026, 01:06 PM UTC
Duration
1h 26m
Affected: Cardnet International on OmniPay DirectFirst Data Merchant Solutions(Europe) on OmniPay DirectLloyds-OmniPay
Timeline · 2 updates
  1. investigating Apr 24, 2026, 11:40 AM UTC

    Cybersource is aware of an issue that is currently affecting Omnipay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 24 April 2026 10:55 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25215108

  2. resolved Apr 24, 2026, 01:06 PM UTC

    The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:24 April 2026 10:55 GMT Reported End Time:24 April 2026 11:36 GMT Impact: Customers are now able to use Omnipay services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25215108

Read the full incident report →

Minor April 22, 2026

Merchants Intermittently not receiving OTP Login e-mails

Detected by Pingoru
Apr 22, 2026, 06:12 PM UTC
Resolved
Apr 22, 2026, 10:18 PM UTC
Duration
4h 6m
Affected: Access/Login - Business Center
Timeline · 4 updates
  1. investigating Apr 22, 2026, 06:12 PM UTC

    Cybersource is aware of an intermittent issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

  2. investigating Apr 22, 2026, 08:00 PM UTC

    We continue to investigate the intermittent issue of merchants not receiving an OTP login e-mail. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444

  3. resolved Apr 22, 2026, 10:18 PM UTC

    The issue affecting some merchants not receiving an OTP login e-mail has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 April 2026 at 01:57 GMT Reported End Time: 22 April 2026 at 21:45 GMT Impact: Merchants are now receiving an OTP login e-mail as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444

  4. postmortem Apr 24, 2026, 07:02 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10558)

Read the full incident report →

Minor April 22, 2026

Business Center Notification - Service Disruption

Detected by Pingoru
Apr 22, 2026, 12:31 AM UTC
Resolved
Apr 24, 2026, 01:01 AM UTC
Duration
2d
Affected: Access/Login - Business Center
Timeline · 3 updates
  1. monitoring Apr 22, 2026, 12:31 AM UTC

    Cybersource is aware of an issue which affected the Business Center Notifications. We have identified recent notifications as delayed messages from previously initiated actions that were processed later than expected. We are monitoring closely to ensure the issue is resolved. Impact: Some merchants may have received delayed One‑Time Password (OTP) / CyberSource Identification Code notifications related to earlier actions. Reported Start Time: 20 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. resolved Apr 24, 2026, 01:01 AM UTC

    The issue affecting the Business Center Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 30 March 2026 Reported End Time: 22 April 2026 Impact: Customers are now able to receive OTPs as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25157392

  3. postmortem May 01, 2026, 11:38 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10608)

Read the full incident report →

Notice April 17, 2026

Tokenization Service Disruption

Detected by Pingoru
Apr 17, 2026, 11:12 PM UTC
Resolved
Apr 29, 2026, 04:52 PM UTC
Duration
11d 17h
Affected: Tokenization (TMS)
Timeline · 3 updates
  1. investigating Apr 17, 2026, 11:12 PM UTC

    Cybersource is aware of an issue that is currently affecting Tokenization (TMS) services. Some merchants using TMS Network Tokenization may experience card provisioning failures for Mastercard. Impact: Certain merchants using Network Tokenization within TMS may encounter synchronous provisioning failures on Mastercard with the reason [SERVICE_UNAVAILABLE]. Reported Start Time: 11:29 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Apr 18, 2026, 12:27 AM UTC

    The issue affecting Tokenization (TMS) services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Tokenizeation (TMS) services as normal. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25105032

  3. resolved Apr 29, 2026, 04:52 PM UTC

    The issue affecting Tokenization (TMS) services has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Impact: Customers are now able to use Tokenization (TMS) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Read the full incident report →

Notice April 17, 2026

Payment Services Disruption

Detected by Pingoru
Apr 17, 2026, 06:48 PM UTC
Resolved
Apr 18, 2026, 05:49 PM UTC
Duration
23h
Affected: Payment ServicesVisa Platform Connect (VPC) Gateways
Timeline · 4 updates
  1. investigating Apr 17, 2026, 06:48 PM UTC

    Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with payment processing services via VPC. Reported Start Time: 08:10 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

  2. monitoring Apr 17, 2026, 07:07 PM UTC

    The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use VPC as normal. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

  3. monitoring Apr 17, 2026, 08:52 PM UTC

    Cybersource was aware of a service disruption that may have prevented certain transactions from being processed. After further investigation, this issue is not related to Visa Platform Connect (VPC). During this issue timeframe, merchants may have seen an increase in declines as issuers may have mishandled some new data elements. No issues have been identified within Cybersource to attribute to this issue. Impact: Some merchants may have observed latency or payment processing errors, which resulted in increased declines. This issue has been mitigated. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

  4. resolved Apr 18, 2026, 05:49 PM UTC

    The issue affecting VPC Service is fully resolved. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Impact: Customers are now able to use VPC as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:NC25100902

Read the full incident report →

Minor April 12, 2026

EBC Meta Key Display Issue

Detected by Pingoru
Apr 12, 2026, 12:59 PM UTC
Resolved
Apr 13, 2026, 03:42 PM UTC
Duration
1d 2h
Affected: Portfolio Management - Business Center
Timeline · 3 updates
  1. identified Apr 12, 2026, 12:59 PM UTC

    We have identified an issue where some merchants are seeing only the first 25 MIDs associated with a Meta Key linked/enabled in the Key Management UI (User Interface) for editing. Due to this limitation, when merchants add or modify MIDs during an editing session, only the MIDs linked/enabled to the Meta Key in the UI are preserved upon Save. As a result, any previously linked MIDs that are not enabled, (and therefore unchecked), may be unintentionally removed from the Meta Key. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants affected by this display issue may inadvertently remove existing MID associations when updating their Meta Key configuration. Merchant would need to r-add the complete list. Reported Start Time: TBD Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

  2. resolved Apr 13, 2026, 03:42 PM UTC

    The issue affecting Key Management UI within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: 13 April 2026 at 15:09 GMT Impact: Merchants affected by this display issue may have inadvertently removed existing MID associations when updating their Meta Key configuration. This issue has been resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25023383

  3. postmortem Apr 14, 2026, 08:17 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [EBC Meta Key Display Issue](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10493)

Read the full incident report →

Minor April 10, 2026

API Connection/Endpoint Service Disruption

Detected by Pingoru
Apr 10, 2026, 10:03 PM UTC
Resolved
Apr 11, 2026, 04:15 AM UTC
Duration
6h 12m
Affected: FlexRest APISCMPSecure AcceptanceSimple Order APISOAP ToolkitWebhooks
Timeline · 5 updates
  1. identified Apr 10, 2026, 10:03 PM UTC

    Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  2. identified Apr 10, 2026, 11:35 PM UTC

    Majority of the services have the impact mitigated. Webhooks are still seeing impact. Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  3. monitoring Apr 11, 2026, 12:18 AM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use impacted APIs Service as expected. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  4. resolved Apr 11, 2026, 04:15 AM UTC

    The issue affecting the impacted APIs Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10 April 2026 at 19:51 GMT Reported End Time: 11 April 2026 at 01:51 GMT Impact: Customers are now able to use the APIs Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  5. postmortem Apr 14, 2026, 09:35 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10496)

Read the full incident report →

Minor April 8, 2026

Acceptance Devices Service Disruption

Detected by Pingoru
Apr 08, 2026, 05:25 PM UTC
Resolved
Apr 13, 2026, 09:49 AM UTC
Duration
4d 16h
Affected: Acceptance Devices
Timeline · 6 updates
  1. investigating Apr 08, 2026, 05:25 PM UTC

    Cybersource is aware of an issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR. This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time:1 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD

  2. investigating Apr 08, 2026, 06:13 PM UTC

    We continue to investigate the issue that is currently affecting Acceptance Devices services. New or recently factory-reset Miura terminals are currently unable to successfully decrypt key injection requests. As a result, all transactions on impacted devices fail with ERROR_TERMINAL_ERROR. This issue affects terminals that had not processed transactions before 01 Apr 2026 or that were factory reset on or after 01 Apr 2026. We appreciate your patience as we work to resolve the issue. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time:1 April 2026 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD

  3. identified Apr 09, 2026, 09:24 AM UTC

    We have identified the issue affecting Acceptance Device services. and we appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants using affected Miura terminals may see an “Accessory error” immediately after the key generation step when attempting a transaction. Transactions will fail on impacted devices. Reported Start Time: 1 April 2026 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37302

  4. monitoring Apr 10, 2026, 07:15 AM UTC

    The issue affecting Acceptance Device services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Acceptance Device services as normal. Reported Start Time: 1 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37302

  5. resolved Apr 13, 2026, 09:49 AM UTC

    The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01 April 2026, 14:27 GMT Reported End Time: 09 April 2026, 21:24 GMT Impact: Customers are now able to use (Acceptance Device services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: EPS-37302

  6. postmortem Apr 14, 2026, 10:00 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10498)

Read the full incident report →

Minor April 8, 2026

Clearing and Settlement Disruption

Detected by Pingoru
Apr 08, 2026, 06:28 AM UTC
Resolved
Apr 10, 2026, 08:30 AM UTC
Duration
2d 2h
Affected: Visa Platform Connect (VPC) Gateways
Timeline · 5 updates
  1. investigating Apr 08, 2026, 06:28 AM UTC

    Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

  2. identified Apr 08, 2026, 06:44 AM UTC

    We have identified the issue affecting settlement/batching for VPC and we appreciate your patience as we work urgently to implement a mitigation. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

  3. monitoring Apr 08, 2026, 07:11 AM UTC

    The issue affecting settlement/batching for VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Acquirers can cease performing the additional manual changes, as upcoming files will contain the correct date and time. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

  4. resolved Apr 10, 2026, 08:30 AM UTC

    The issue affecting settlement/batching for VPC has now resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 April 2026 Reported End Time: 8 April 2026 Impact: Customers may have experienced settlement issues. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903

  5. postmortem Apr 10, 2026, 02:09 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [here.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10489)

Read the full incident report →

Notice April 7, 2026

Payer Authentication Issue

Detected by Pingoru
Apr 07, 2026, 06:06 AM UTC
Resolved
Apr 07, 2026, 06:18 AM UTC
Duration
11m
Affected: Payer Authentication Processing
Timeline · 3 updates
  1. monitoring Apr 07, 2026, 06:06 AM UTC

    Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24923854

  2. resolved Apr 07, 2026, 06:18 AM UTC

    The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24923854

  3. postmortem Apr 14, 2026, 09:15 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10495)

Read the full incident report →

Notice April 6, 2026

Alternative Payments Services - Service Disruption

Detected by Pingoru
Apr 06, 2026, 07:21 PM UTC
Resolved
Apr 08, 2026, 06:04 AM UTC
Duration
1d 10h
Affected: Alternative Payments
Timeline · 3 updates
  1. monitoring Apr 06, 2026, 07:21 PM UTC

    Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

  2. resolved Apr 08, 2026, 06:04 AM UTC

    The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Impact: Customers are now able to use the Alternative Payment services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879

  3. postmortem Apr 09, 2026, 09:33 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10485)

Read the full incident report →

Minor April 6, 2026

REST API Service Disruption

Detected by Pingoru
Apr 06, 2026, 04:49 AM UTC
Resolved
Apr 06, 2026, 04:49 AM UTC
Duration
—
Affected: Rest API
Timeline · 4 updates
  1. investigating Apr 02, 2026, 06:11 PM UTC

    Cybersource is aware of an issue that is currently affecting the functionality of REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

  2. identified Apr 02, 2026, 08:24 PM UTC

    Cybersource is aware of an issue that is currently affecting the functionality of REST API. We continue investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

  3. resolved Apr 06, 2026, 04:49 AM UTC

    The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01:05 GMT on 24 March 2026 Reported End Time: 21: 24 GMT on 2 April 2026 Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388

  4. postmortem Apr 06, 2026, 04:49 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10429)

Read the full incident report →

Minor April 3, 2026

Developer Center - New Sandbox Account Sign Up - Service Disruption

Detected by Pingoru
Apr 03, 2026, 02:21 AM UTC
Resolved
Apr 06, 2026, 04:46 PM UTC
Duration
3d 14h
Affected: Developer Center
Timeline · 6 updates
  1. investigating Apr 03, 2026, 02:21 AM UTC

    Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Apr 03, 2026, 08:45 AM UTC

    The issue affecting develop center in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to create sandbox accounts as normal. Reported Start Time:03 April 2026, 00:05 GMT Reported End Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:EPS-37229

  3. investigating Apr 03, 2026, 09:32 AM UTC

    Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37229

  4. investigating Apr 03, 2026, 08:13 PM UTC

    Cybersource is aware of an issue that is currently affecting developer center in our Sandbox/Testing Environment. We continue investigating the cause and working urgently to resolve the issue. As a workaround, merchants may create test merchants within "Portfolio Management" in the Cybersource Business Center if needed. Impact: Merchants cannot create sandbox accounts and may delay testing & Go live. Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37229

  5. resolved Apr 06, 2026, 04:46 PM UTC

    The issue affecting the developer center in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03 April 2026, 00:05 GMT Reported End Time: 06 April 2026, 15:00 GMT Impact: Customers are now able to create sandbox accounts as normal. Some customers’ e-mail links may have expired and will need to start the process over again. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:EPS-37299

  6. postmortem Apr 08, 2026, 08:29 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10479)

Read the full incident report →

Minor April 1, 2026

Settlement/Batching Disruption

Detected by Pingoru
Apr 01, 2026, 07:20 PM UTC
Resolved
Apr 04, 2026, 01:00 AM UTC
Duration
2d 5h
Affected: Moneris
Timeline · 6 updates
  1. investigating Apr 01, 2026, 07:20 PM UTC

    Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience a Funding Delay and increased errors in their reporting. Reported Start Time: 12 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Apr 01, 2026, 08:41 PM UTC

    Cybersource is aware of an issue that is currently affecting settlement/batching for Moneris. We are continuing to investigate and working urgently to resolve the issue. Impact: Merchants may experience a Funding Delay and increased errors in their Transaction Exception Detail Report. Reported Start Time: 12 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. investigating Apr 01, 2026, 09:38 PM UTC

    The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  4. monitoring Apr 01, 2026, 09:38 PM UTC

    The issue affecting settlement/batching for Moneris is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  5. resolved Apr 04, 2026, 01:00 AM UTC

    The issue affecting settlement/batching for Moneris has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 12 March 2026 Reported End Time: 20:53 GMT on 1 April 2025 Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24861589

  6. postmortem Apr 08, 2026, 03:35 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10464)

Read the full incident report →

Notice April 1, 2026

Business Center Service Disruption - Merchant Boarding

Detected by Pingoru
Apr 01, 2026, 03:15 AM UTC
Resolved
Apr 03, 2026, 03:40 AM UTC
Duration
2d
Affected: Portfolio Management - Business Center
Timeline · 2 updates
  1. monitoring Apr 01, 2026, 03:15 AM UTC

    Cybersource was aware of an issue that affected boarding new merchants in the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24844928

  2. resolved Apr 03, 2026, 03:40 AM UTC

    The issue affecting boarding new merchants in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows are processed as per normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC24844928

Read the full incident report →

Minor March 26, 2026

Elavon Americas - Credit Auth Refund -Service Disruption

Detected by Pingoru
Mar 26, 2026, 11:49 PM UTC
Resolved
Mar 28, 2026, 12:37 AM UTC
Duration
1d
Affected: Elavon Americas
Timeline · 4 updates
  1. investigating Mar 26, 2026, 11:49 PM UTC

    Cybersource is aware of an issue that is currently affecting Elavon Americas transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience error "Invalid message format" when refunding customers on the Elavon Americas gateway. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. identified Mar 27, 2026, 05:18 PM UTC

    We have identified the issue affecting Elavon Americas transaction processing and we have mitigated almost all errors, with only a few remaining. Teams are actively working toward complete resolution of the issue. We appreciate your patience as we work urgently to complete the mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24792371

  3. resolved Mar 28, 2026, 12:37 AM UTC

    The issue affecting Elavon Americas has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:02 GMT on 26 March 2026 Reported End Time: 00:00 GMT on 28 March 2026 Impact: Customers are now able to use Elavon Americas services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24792371

  4. postmortem Mar 30, 2026, 11:42 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10406)

Read the full incident report →

Notice March 26, 2026

Business Center Service Disruption

Detected by Pingoru
Mar 26, 2026, 02:53 PM UTC
Resolved
Mar 26, 2026, 03:39 PM UTC
Duration
45m
Affected: Access/Login - Business Center
Timeline · 3 updates
  1. monitoring Mar 26, 2026, 02:53 PM UTC

    Cybersource was aware of an issue that was affecting the Business Center. The issue has been mitigated and customers are now able to use the Business Center as expected. Impact: Business Center: Merchants, acquirers, and technical partners may have been unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 26 March 2026 13:30 GMT Reported End Time: 26 March 2026 14:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24773253

  2. resolved Mar 26, 2026, 03:39 PM UTC

    The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 March 2026 at 13:30 GMT Reported End Time: 26 March 2026 at 14:00 GMT Impact:Merchants, acquirers, and technical partners are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24773253

  3. postmortem Mar 27, 2026, 09:43 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10397).

Read the full incident report →

Notice March 18, 2026

Payer Authentication Service Issue Causing Additional Impact to Services Including Authorization

Detected by Pingoru
Mar 18, 2026, 03:47 PM UTC
Resolved
Mar 20, 2026, 02:34 AM UTC
Duration
1d 10h
Affected: FlexRest APISCMPSecure AcceptanceSimple Order APISOAP ToolkitPayer Authentication ProcessingWebhooks
Timeline · 5 updates
  1. monitoring Mar 18, 2026, 03:47 PM UTC

    Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

  2. monitoring Mar 18, 2026, 06:07 PM UTC

    While this incident is mitigated, there was additional impact not only to Payer Authentication, but other services called by merchants. Other services may have intermittently returned a 150 or 151 error indicating an ESYSTEM or ETIMEOUT error. Teams are still investigating and gathering impact. Impact: Some clients may have received an error during Payer Authentication enrollment. As a side effect to this issue a low number of other services called during this timeframe may have received errors as well. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

  3. monitoring Mar 18, 2026, 06:09 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 20, 2026, 02:34 AM UTC

    The issue affecting multiple services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time: 18 March 2026 at 14:35 GMT Impact: Customers are now able to use the Cybersource service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207

  5. postmortem Mar 20, 2026, 10:46 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10341)

Read the full incident report →

Notice March 15, 2026

REST API - Service Degradation

Detected by Pingoru
Mar 15, 2026, 09:18 PM UTC
Resolved
Mar 16, 2026, 08:23 PM UTC
Duration
23h 5m
Affected: Rest API
Timeline · 5 updates
  1. investigating Mar 15, 2026, 09:18 PM UTC

    Cybersource is aware of an issue that is currently affecting some merchants using REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: Within 60 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Mar 15, 2026, 11:29 PM UTC

    We continue to investigate the cause and working urgently to resolve the issue. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD

  3. monitoring Mar 16, 2026, 02:26 PM UTC

    A fix has been implemented and is currently being rolled out through production. We are monitoring closely as the implementation completes. Impact: Certain merchants may experience issues with REST API when submitting an IPv6 IP address in the "deviceInformation.ipAddress" field. Merchants may receive field validation errors resulting transaction failures. As a workaround, merchants can submit transactions using IPv4 addresses only or leaving the "deviceInformation.ipAddress" field blank until resolved. Reported Start Time: 13 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:EPS-36872

  4. resolved Mar 16, 2026, 08:23 PM UTC

    The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:13 March 2026 Reported End Time: 16 March 2026 at ~17:47 GMT Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-36872

  5. postmortem Mar 18, 2026, 11:37 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10327)

Read the full incident report →

Minor March 5, 2026

FDI Global and FDC Compass Settlement/Batching Disruption

Detected by Pingoru
Mar 05, 2026, 12:14 AM UTC
Resolved
Mar 17, 2026, 06:20 PM UTC
Duration
12d 18h
Affected: FDC CompassFDC Nashville Global
Timeline · 7 updates
  1. investigating Mar 05, 2026, 12:14 AM UTC

    Cybersource is aware of an issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. As a result, merchants may experience transaction declines with an “Invalid Cardholder Account Number” error. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

  2. investigating Mar 05, 2026, 01:02 AM UTC

    We continue to investigate the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions, and we appreciate your continued patience. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

  3. identified Mar 05, 2026, 01:39 AM UTC

    We have identified the issue impacting settlement and batching for FDI Global for a small number of Mastercard transactions. An ecosystem partner had experienced an internal issue which caused the settlement errors and is working to implement a mitigation. Upon confirmation that the issue has been mitigated by the partner, we will proceed with downstream settlement processing. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

  4. identified Mar 06, 2026, 12:09 AM UTC

    We have identified the issue impacting settlement and batching for FDI Global and FDC Compass for a small number of Mastercard transactions. An ecosystem partner experienced an internal issue which caused the settlement errors. Our partner continues working to implement a mitigation. Upon confirmation of mitigation, we will proceed with downstream settlement processing. We regret any inconvenience this may cause for our customers. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

  5. monitoring Mar 06, 2026, 11:18 AM UTC

    We have received confirmation from our ecosystem partner that they have mitigated this issue. No further impact has been observed. We are actively preparing to proceed with downstream settlement processing. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is resolved. Impact: Customers may experience funding settlement issues. Reported Start Time: 03 March 2026, 21:30 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

  6. monitoring Mar 17, 2026, 05:27 PM UTC

    Our ecosystem partner resolved this on their end and helped process settlement for all impacted transactions. Cybersource teams will work with our partner to synchronize reporting details to match these updates. Impact: Customers may experience funding settlement issues. Reported Start Time: 03 March 2026, 21:30 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24450589

  7. resolved Mar 17, 2026, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Webhooks Service Disruption – National Australia Bank

Detected by Pingoru
Mar 02, 2026, 09:19 AM UTC
Resolved
Mar 04, 2026, 12:16 PM UTC
Duration
2d 2h
Affected: Webhooks
Timeline · 4 updates
  1. investigating Mar 02, 2026, 09:19 AM UTC

    Cybersource is aware of an issue that is currently affecting the Webhooks Service for National Australia Bank. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: TBC Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

  2. investigating Mar 02, 2026, 10:13 AM UTC

    Cybersource continues to investigate the issue currently affecting the Webhooks Service for National Australia Bank. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: 1 March 2026 14:14 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

  3. monitoring Mar 02, 2026, 01:21 PM UTC

    The issue affecting Webhooks for National Australia Bank has been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Webhooks Service as expected. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

  4. resolved Mar 04, 2026, 12:16 PM UTC

    The issue affecting Webhooks for National Australia Bank is resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Impact: Merchants and users are now able to use the Webhooks Service as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828

Read the full incident report →

Looking to track Cybersource downtime and outages?

Pingoru polls Cybersource's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Cybersource reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Cybersource alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Cybersource for free

5 free monitors · No credit card required