Cybersource Outage History

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Cybersource had 65 outages in the last 2 years totaling 1566h 49m of downtime — averaging 2.7 incidents per month.

There were 65 Cybersource outages since November 7, 2025 totaling 1566h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cybersource.com

Minor June 16, 2026

Cielo Service Disruption

Detected by Pingoru
Jun 16, 2026, 08:04 PM UTC
Resolved
Jun 17, 2026, 07:17 AM UTC
Duration
11h 13m
Affected: Cielo
Timeline · 3 updates
  1. investigating Jun 16, 2026, 08:04 PM UTC

    Cybersource is aware of an issue that is currently affecting Cielo transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through the Cielo gateway may run into intermittent authorization ESYSTEM errors. Reported Start Time: 16 June 2026 17:40 GMT Next Update: 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:

  2. monitoring Jun 16, 2026, 09:26 PM UTC

    The partner reports that the issue has been resolved, and processing is resuming normally. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and merchants are now able to use Cielo services as expected. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD

  3. resolved Jun 17, 2026, 07:17 AM UTC

    The issue affecting Cielo has now been fully resolved. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:49 GMT Impact: Customers are now able to use Cielo services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26073658

Read the full incident report →

Minor June 7, 2026

NA Service Disruption

Detected by Pingoru
Jun 07, 2026, 11:43 PM UTC
Resolved
Jun 09, 2026, 05:33 PM UTC
Duration
1d 17h
Affected: Ahli United Bank in BahrainAIB Merchant Services (AIBMS)American Express DirectBambora (Payworks)Bank of America Merchant Services on OmniPay DirectBarclaycard HISO (Payworks)Barclays Merchant ServicesPayment ServicesBarclays Merchant Services (HISO)Cardnet International on OmniPay DirectChase Paymentech SolutionsChina UnionPayCieloCitibank IndiaComercio LatinoConcardis (Payworks)Credit Mutuel-CICCybersource Latin American ProcessingeCheck/ACHElavonElavon AmericasElavon (Payworks)FDC CompassFDC GermanyFDC Nashville GlobalFDI AustraliaFDMS NashvilleFDMS SouthFirst Data Merchant Solutions(Europe) on OmniPay DirectFrench GatewaysGetneton Software ExpressGlobal Payments Greenhouse South Authorization PlatformGlobal Payments International Acquiring on OmniPay DirectGlobal Payments North America (GPN)Global Payments Omnipay (Payworks)Global Payments UCP (Payworks)HBoSRuPayHSBCIngenico ePaymentsJCN GatewayLloyds-OmniPayLloydsTSB CardnetLynkMonerisPayEase ChinaProsaRBS WorldPay AtlantaRedeSaudi PaymentsSixSoftware Express (Getnet)StreamlineTeleCheckTSYS Acquiring SolutionsUATPVeroVisa Platform Connect (VPC) GatewaysWorldpay VAP
Timeline · 5 updates

Read the full incident report →

Minor June 3, 2026

Prosa Service Disruption

Detected by Pingoru
Jun 03, 2026, 12:06 AM UTC
Resolved
Jun 03, 2026, 05:11 AM UTC
Duration
5h 5m
Affected: Prosa
Timeline · 4 updates
  1. investigating Jun 03, 2026, 12:06 AM UTC

    Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with installment payments for Prosa. Reported Start Time: 01 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

  2. monitoring Jun 03, 2026, 12:40 AM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Prosa services as expected. Reported Start Time: 22:27 GMT on Jue 01, 2026 Reported End Time: 23:56 GMT on June 03, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

  3. resolved Jun 03, 2026, 05:11 AM UTC

    The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:15:27 GMT on June 01, 2026 Reported End Time: 00:23 GMT on June 03, 2026 Impact: Customers are now able to use Prosa services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

  4. postmortem Jun 04, 2026, 12:04 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10751)

Read the full incident report →

Minor May 24, 2026

Concardis/Payworks Service Disruption

Detected by Pingoru
May 24, 2026, 05:17 PM UTC
Resolved
May 27, 2026, 11:15 AM UTC
Duration
2d 17h
Affected: Concardis (Payworks)
Timeline · 3 updates
  1. investigating May 24, 2026, 05:17 PM UTC

    Cybersource is aware of an issue that is currently affecting Concardis transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages processing through Concardis. Reported Start Time: 24 May 2026 at 12:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

  2. monitoring May 24, 2026, 06:03 PM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis services as expected. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

  3. resolved May 27, 2026, 11:15 AM UTC

    The issue affecting Concardis transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Impact: Customers are now able to use Concardis transaction processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

Read the full incident report →

Minor May 21, 2026

Case Management - Case Assignment Latency

Detected by Pingoru
May 21, 2026, 08:49 PM UTC
Resolved
May 27, 2026, 12:17 AM UTC
Duration
5d 3h
Affected: Case Management Search - Business Center
Timeline · 4 updates
  1. investigating May 21, 2026, 08:49 PM UTC

    Cybersource is aware of an issue that is currently affecting Case Management within the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Case Management Assignment of cases may intermittently take longer than normal. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring May 21, 2026, 10:32 PM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: TBD Reported End Time: 21 May 2026 21:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  3. resolved May 27, 2026, 12:17 AM UTC

    The issue affecting Case Management within the Business Center, has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 January 2026, 11:00 GMT Reported End Time: 21 May 2026, 21:33 GMT Impact: Customers are now able to use Case Management within the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25684644

  4. postmortem May 27, 2026, 12:21 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10724)

Read the full incident report →

Minor May 21, 2026

Unified Checkout – Failed Token Creation

Detected by Pingoru
May 21, 2026, 04:57 PM UTC
Resolved
May 21, 2026, 06:59 PM UTC
Duration
2h 1m
Affected: Tokenization (TMS)
Timeline · 4 updates
  1. investigating May 21, 2026, 04:57 PM UTC

    Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. We are investigating the cause and working urgently to resolve the issue. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539

  2. investigating May 21, 2026, 05:54 PM UTC

    Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. Investigation into the cause continues as teams work towards mitigation. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539

  3. resolved May 21, 2026, 06:59 PM UTC

    The issue affecting Unified Checkout services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:21 May 2026, 10:30 GMT Reported End Time:21 May 2026, 18:14 GMT Impact: Customers are now able to use the services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:INC25679539

  4. postmortem May 22, 2026, 12:02 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10723)

Read the full incident report →

Minor May 21, 2026

Concardis (Payworks) Service Disruption

Detected by Pingoru
May 21, 2026, 09:16 AM UTC
Resolved
May 22, 2026, 08:14 AM UTC
Duration
22h 57m
Affected: Concardis (Payworks)
Timeline · 4 updates
  1. investigating May 21, 2026, 09:16 AM UTC

    Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

  2. identified May 21, 2026, 10:03 AM UTC

    We have identified the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25672366

  3. monitoring May 21, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) services as expected. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

  4. resolved May 22, 2026, 08:14 AM UTC

    The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Impact: Customers are now able to use Concardis (Payworks) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

Read the full incident report →

Notice May 14, 2026

Decision Manager Order Status Notification Service Disruption

Detected by Pingoru
May 14, 2026, 08:42 PM UTC
Resolved
May 15, 2026, 02:28 AM UTC
Duration
5h 45m
Affected: Decision Manager (DM)
Timeline · 3 updates
  1. identified May 14, 2026, 08:42 PM UTC

    We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation. Impact:Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally. Reported Start Time:27 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902

  2. resolved May 15, 2026, 02:28 AM UTC

    The issue affecting the Order Status Notification Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 March 2026 Reported End Time: 14 May 2026, 23:34 GMT Impact: Customers are now able to use the Decision Manager Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902

  3. postmortem May 16, 2026, 03:29 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10681)

Read the full incident report →

Minor May 12, 2026

Alternative Payments Service Refund Issue

Detected by Pingoru
May 12, 2026, 12:02 AM UTC
Resolved
Jun 02, 2026, 07:53 PM UTC
Duration
21d 19h
Affected: Alternative Payments
Timeline · 4 updates
  1. investigating May 12, 2026, 12:02 AM UTC

    Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

  2. identified May 12, 2026, 12:24 AM UTC

    Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

  3. resolved Jun 02, 2026, 07:53 PM UTC

    The issue affecting Payment Services - Alternative Payments has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: 02 June 2026 2:49 GMT Impact: Merchants are now able to process refund Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

  4. postmortem Jun 09, 2026, 01:14 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10755)

Read the full incident report →

Minor May 9, 2026

Service Disruption – Business Center

Detected by Pingoru
May 09, 2026, 10:40 AM UTC
Resolved
May 09, 2026, 03:04 PM UTC
Duration
4h 23m
Affected: Access/Login - Business Center
Timeline · 5 updates
  1. investigating May 09, 2026, 10:40 AM UTC

    Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers

  2. investigating May 09, 2026, 10:46 AM UTC

    Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants, acquirers, and technical partners may be unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 9 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. monitoring May 09, 2026, 11:02 AM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 9 May 2026 Reported End Time: 9 May 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200

  4. resolved May 09, 2026, 03:04 PM UTC

    The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200

  5. postmortem May 14, 2026, 08:48 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10670)

Read the full incident report →

Notice May 7, 2026

AP Service Disruption

Detected by Pingoru
May 07, 2026, 04:13 AM UTC
Resolved
May 07, 2026, 06:25 AM UTC
Duration
2h 11m
Affected: Visa Platform Connect (VPC) Gateways
Timeline · 3 updates
  1. identified May 07, 2026, 04:13 AM UTC

    Cybersource has identified an issue affecting transaction processing for a client located in Taiwan, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757. Reported Start Time: 02:20AM GMT on 07 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817

  2. identified May 07, 2026, 05:03 AM UTC

    AP Service Disruption Cybersource has identified an issue affecting transaction processing for a client located in Taiwan. No issues have been observed within the Cybersource system. We continue to work with the impacted client to mitigate the issue. Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757. Reported Start Time: 02:20 GMT on 07 May 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817 and INC25442267

  3. resolved May 07, 2026, 06:25 AM UTC

    The issue affecting a client located in Taiwan has now been fully resolved. No issues were identified within Cybersource that could have been attributed to this incident. Reported Start Time: 02:20 GMT on 07 May 2026 Reported End Time: 03:53 GMT on 07 May 2026 Impact: Customers are now able to use the client’s services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817 and INC25442267

Read the full incident report →

Minor May 5, 2026

Payments 2.0 Alt Pay Service Disruption in CAS/TEST

Detected by Pingoru
May 05, 2026, 04:58 PM UTC
Resolved
May 05, 2026, 08:39 PM UTC
Duration
3h 41m
Affected: Payment Services
Timeline · 4 updates
  1. investigating May 05, 2026, 04:58 PM UTC

    Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in CAS/TEST services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827

  2. investigating May 05, 2026, 06:44 PM UTC

    -CyberSource teams continue to investigate the issue affecting Payments 2.0 Alt Pay -Services in the CAS/TEST service environment. -We appreciate your patience as we urgently work towards mitigation of the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827

  3. resolved May 05, 2026, 08:39 PM UTC

    The issue affecting payments 2.0 Alt Pay Services in the CAS/TEST service environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: The issue has been resolved, and users are now able to use 2.0 Alt Pay Services in the CAS/TEST service environment as normal. Reported Start Time: 4 May 2026 17:57 GMT Reported End Time: 4 May 2026 18:26 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827

  4. postmortem May 08, 2026, 07:12 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10649)

Read the full incident report →

Minor April 28, 2026

Payer Authentication Setup Issue

Detected by Pingoru
Apr 28, 2026, 06:58 PM UTC
Resolved
Apr 28, 2026, 10:25 PM UTC
Duration
3h 27m
Affected: Payer Authentication Processing
Timeline · 4 updates
  1. investigating Apr 28, 2026, 06:58 PM UTC

    Cybersource is aware of an issue that is currently affecting the Payer Authentication Setup Service. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience error "Setup failed" via the Payer Authentication Setup Service. Reported Start Time: 28 April 2026 at 13:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

  2. monitoring Apr 28, 2026, 07:27 PM UTC

    The issue affecting the Payer Authentication Setup Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Setup Service as normal. Reported Start Time: 28 April 2026 at 13:11 GMT Reported End Time: 28 April 2026 at 18:32 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

  3. resolved Apr 28, 2026, 10:25 PM UTC

    The issue affecting the Payer Authentication Setup Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:28 April 2026 at 13:11 GMT Reported End Time:28 April 2026 at 18:32 GMT Impact: Customers are now able to use the Payer Authentication Setup Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25271767

  4. postmortem Apr 30, 2026, 01:59 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link : [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10591)

Read the full incident report →

Minor April 28, 2026

Acceptance Devices: Service Disruption

Detected by Pingoru
Apr 28, 2026, 08:04 AM UTC
Resolved
Apr 29, 2026, 07:35 AM UTC
Duration
23h 31m
Affected: Acceptance Devices
Timeline · 4 updates
  1. investigating Apr 28, 2026, 08:04 AM UTC

    Cybersource is aware of an issue that is currently affecting Acceptance Devices: services. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale. Reported Start Time: 27 April 2026 23:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Apr 28, 2026, 09:07 AM UTC

    The issue affecting Acceptance Devices service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Acceptance Devices service as normal. Reported Start Time: 27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. resolved Apr 29, 2026, 07:35 AM UTC

    The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Impact: Customers are now able to use Acceptance Device services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25267932

  4. postmortem May 01, 2026, 11:52 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10609)

Read the full incident report →

Minor April 24, 2026

Omnipay Service Disruption

Detected by Pingoru
Apr 24, 2026, 11:40 AM UTC
Resolved
Apr 24, 2026, 01:06 PM UTC
Duration
1h 26m
Affected: Cardnet International on OmniPay DirectFirst Data Merchant Solutions(Europe) on OmniPay DirectLloyds-OmniPay
Timeline · 2 updates
  1. investigating Apr 24, 2026, 11:40 AM UTC

    Cybersource is aware of an issue that is currently affecting Omnipay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 24 April 2026 10:55 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25215108

  2. resolved Apr 24, 2026, 01:06 PM UTC

    The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:24 April 2026 10:55 GMT Reported End Time:24 April 2026 11:36 GMT Impact: Customers are now able to use Omnipay services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25215108

Read the full incident report →

Minor April 22, 2026

Merchants Intermittently not receiving OTP Login e-mails

Detected by Pingoru
Apr 22, 2026, 06:12 PM UTC
Resolved
Apr 22, 2026, 10:18 PM UTC
Duration
4h 6m
Affected: Access/Login - Business Center
Timeline · 4 updates
  1. investigating Apr 22, 2026, 06:12 PM UTC

    Cybersource is aware of an intermittent issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

  2. investigating Apr 22, 2026, 08:00 PM UTC

    We continue to investigate the intermittent issue of merchants not receiving an OTP login e-mail. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444

  3. resolved Apr 22, 2026, 10:18 PM UTC

    The issue affecting some merchants not receiving an OTP login e-mail has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 April 2026 at 01:57 GMT Reported End Time: 22 April 2026 at 21:45 GMT Impact: Merchants are now receiving an OTP login e-mail as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444

  4. postmortem Apr 24, 2026, 07:02 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10558)

Read the full incident report →

Minor April 22, 2026

Business Center Notification - Service Disruption

Detected by Pingoru
Apr 22, 2026, 12:31 AM UTC
Resolved
Apr 24, 2026, 01:01 AM UTC
Duration
2d
Affected: Access/Login - Business Center
Timeline · 3 updates
  1. monitoring Apr 22, 2026, 12:31 AM UTC

    Cybersource is aware of an issue which affected the Business Center Notifications. We have identified recent notifications as delayed messages from previously initiated actions that were processed later than expected. We are monitoring closely to ensure the issue is resolved. Impact: Some merchants may have received delayed One‑Time Password (OTP) / CyberSource Identification Code notifications related to earlier actions. Reported Start Time: 20 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. resolved Apr 24, 2026, 01:01 AM UTC

    The issue affecting the Business Center Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 30 March 2026 Reported End Time: 22 April 2026 Impact: Customers are now able to receive OTPs as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25157392

  3. postmortem May 01, 2026, 11:38 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10608)

Read the full incident report →

Notice April 17, 2026

Tokenization Service Disruption

Detected by Pingoru
Apr 17, 2026, 11:12 PM UTC
Resolved
Apr 29, 2026, 04:52 PM UTC
Duration
11d 17h
Affected: Tokenization (TMS)
Timeline · 3 updates
  1. investigating Apr 17, 2026, 11:12 PM UTC

    Cybersource is aware of an issue that is currently affecting Tokenization (TMS) services. Some merchants using TMS Network Tokenization may experience card provisioning failures for Mastercard. Impact: Certain merchants using Network Tokenization within TMS may encounter synchronous provisioning failures on Mastercard with the reason [SERVICE_UNAVAILABLE]. Reported Start Time: 11:29 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Apr 18, 2026, 12:27 AM UTC

    The issue affecting Tokenization (TMS) services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Tokenizeation (TMS) services as normal. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25105032

  3. resolved Apr 29, 2026, 04:52 PM UTC

    The issue affecting Tokenization (TMS) services has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Impact: Customers are now able to use Tokenization (TMS) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Read the full incident report →

Notice April 17, 2026

Payment Services Disruption

Detected by Pingoru
Apr 17, 2026, 06:48 PM UTC
Resolved
Apr 18, 2026, 05:49 PM UTC
Duration
23h
Affected: Payment ServicesVisa Platform Connect (VPC) Gateways
Timeline · 4 updates
  1. investigating Apr 17, 2026, 06:48 PM UTC

    Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with payment processing services via VPC. Reported Start Time: 08:10 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

  2. monitoring Apr 17, 2026, 07:07 PM UTC

    The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use VPC as normal. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

  3. monitoring Apr 17, 2026, 08:52 PM UTC

    Cybersource was aware of a service disruption that may have prevented certain transactions from being processed. After further investigation, this issue is not related to Visa Platform Connect (VPC). During this issue timeframe, merchants may have seen an increase in declines as issuers may have mishandled some new data elements. No issues have been identified within Cybersource to attribute to this issue. Impact: Some merchants may have observed latency or payment processing errors, which resulted in increased declines. This issue has been mitigated. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

  4. resolved Apr 18, 2026, 05:49 PM UTC

    The issue affecting VPC Service is fully resolved. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Impact: Customers are now able to use VPC as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:NC25100902

Read the full incident report →

Minor April 10, 2026

API Connection/Endpoint Service Disruption

Detected by Pingoru
Apr 10, 2026, 10:03 PM UTC
Resolved
Apr 11, 2026, 04:15 AM UTC
Duration
6h 12m
Affected: FlexRest APISCMPSecure AcceptanceSimple Order APISOAP ToolkitWebhooks
Timeline · 5 updates
  1. identified Apr 10, 2026, 10:03 PM UTC

    Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  2. identified Apr 10, 2026, 11:35 PM UTC

    Majority of the services have the impact mitigated. Webhooks are still seeing impact. Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  3. monitoring Apr 11, 2026, 12:18 AM UTC

    A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use impacted APIs Service as expected. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  4. resolved Apr 11, 2026, 04:15 AM UTC

    The issue affecting the impacted APIs Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10 April 2026 at 19:51 GMT Reported End Time: 11 April 2026 at 01:51 GMT Impact: Customers are now able to use the APIs Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

  5. postmortem Apr 14, 2026, 09:35 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10496)

Read the full incident report →