Cybersource Outage History

Cybersource is up right now

Cybersource had 86 outages in the last 2 years totaling 1085h 15m of downtime — averaging 3.5 incidents per month.

There were 86 Cybersource outages since November 7, 2025 totaling 1085h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cybersource.com

Minor October 3, 2026

Payer Authentication Issue

Detected by Pingoru
Oct 03, 2026, 09:40 PM UTC
Resolved
Oct 05, 2026, 06:49 AM UTC
Duration
1d 9h
Affected: Payer Authentication Processing
Timeline · 3 updates
  1. investigating Oct 03, 2026, 09:40 PM UTC

    Cybersource is aware of an issue that is currently affecting the Payer Authentication Service We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Reported Start Time: Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Oct 03, 2026, 09:50 PM UTC

    The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 3 October 2026 Reported End Time: 3 October 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566

  3. resolved Oct 05, 2026, 06:49 AM UTC

    The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 3 October 2026 20:52 GMT Reported End Time: 3 October 2026 21:44 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566

Read the full incident report →

Minor September 27, 2026

Payer Authentication Processing

Detected by Pingoru
Sep 27, 2026, 03:36 AM UTC
Resolved
Sep 27, 2026, 01:41 PM UTC
Duration
10h 4m
Affected: Payer Authentication Processing
Timeline · 5 updates
  1. identified Sep 27, 2026, 03:36 AM UTC

    We have identified the issue affecting the performance of the Payer Authentication Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  2. identified Sep 27, 2026, 04:08 AM UTC

    Mitigation actions have been implemented, and service performance has significantly improved. Transaction processing and authentication services have largely recovered. Our teams continue to closely monitor the environment and perform additional validation to ensure service stability across all affected components. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

  3. monitoring Sep 27, 2026, 04:35 AM UTC

    The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 09/27/2026 02:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  4. resolved Sep 27, 2026, 01:41 PM UTC

    The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 September 2026, 02:16 GMT Reported End Time: 27 September 2026, 03:21 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  5. postmortem Sep 29, 2026, 09:40 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12095).

Read the full incident report →

Minor September 14, 2026

Flex Microform Service Disruption in our Sandbox/Testing Environment

Detected by Pingoru
Sep 14, 2026, 08:40 PM UTC
Resolved
Sep 15, 2026, 03:38 PM UTC
Duration
18h 57m
Affected: Flex
Timeline · 4 updates
  1. investigating Sep 14, 2026, 07:28 PM UTC

    Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may be unable to test Flex Microform in CAS. Reported Start Time: 14 September 2026, 13:58 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. monitoring Sep 14, 2026, 08:40 PM UTC

    The issue affecting Flex Microform in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to use the Flex Microform Service as normal. Reported Start Time: 14 September 2026, 13:58 GMT Reported Mitigated Time: 14 September 2026, TBD Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. resolved Sep 15, 2026, 03:38 PM UTC

    The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 September 2026, 13:58 GMT Reported End Time: 14 September 2026, 20:12 GMT Impact: Users are now able to use the Flex Microform Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27000232

  4. postmortem Sep 21, 2026, 10:05 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12080)

Read the full incident report →

Minor September 11, 2026

Reports - Business Center Service Disruption

Detected by Pingoru
Sep 11, 2026, 05:33 AM UTC
Resolved
Sep 11, 2026, 05:33 AM UTC
Duration
—
Affected: Reports - Business Center
Timeline · 4 updates
  1. investigating Sep 10, 2026, 12:19 AM UTC

    Cybersource is aware of an issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459

  2. investigating Sep 10, 2026, 01:17 AM UTC

    Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. There is no impact to transaction processing. Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459

  3. resolved Sep 11, 2026, 05:33 AM UTC

    The issue affecting Reports - Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: September 6, 2026 Reported End Time: September 6, 2026 Impact: Customers are now able to use Reports - Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459

  4. postmortem Sep 18, 2026, 04:18 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-12024)

Read the full incident report →

Minor September 1, 2026

PROD - EBC Search Functionality Issue

Detected by Pingoru
Sep 01, 2026, 04:47 PM UTC
Resolved
Sep 01, 2026, 05:13 PM UTC
Duration
25m
Affected: Transaction Search - Business Center
Timeline · 3 updates
  1. investigating Sep 01, 2026, 04:47 PM UTC

    Cybersource is aware of an issue that is currently affecting EBC Search Functionality. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may experience intermittent issues with Transaction Search and Decision Manager Case Management in Production Business Center, including incomplete search results, unexpected "no results" responses, or page loading errors. Reported Start Time: 01 September 2026 14:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

  2. resolved Sep 01, 2026, 05:13 PM UTC

    The issue affecting EBC Search Functionality has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Start Time: 01 September 2026 14:30 GMT End Time: 01 September 2026 16:40 GMT Impact: EBC Search Functionality is now working as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26888837

  3. postmortem Sep 03, 2026, 10:42 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11753)

Read the full incident report →

Minor August 15, 2026

Financial Ecosystem Participant Disruption

Detected by Pingoru
Aug 15, 2026, 04:53 AM UTC
Resolved
Aug 16, 2026, 04:54 AM UTC
Duration
1d
Affected: Ahli United Bank in BahrainAIB Merchant Services (AIBMS)American Express DirectBambora (Payworks)Bank of America Merchant Services on OmniPay DirectBarclays Merchant ServicesBarclays Merchant Services (HISO)Cardnet International on OmniPay DirectChase Paymentech SolutionsChina UnionPayCieloComercio LatinoConcardis (Payworks)Credit Mutuel-CICCybersource Latin American ProcessingeCheck/ACHElavonElavon AmericasElavon (Payworks)FDC CompassFDC Nashville GlobalFDI AustraliaFDMS NashvilleFDMS SouthFirst Data Merchant Solutions(Europe) on OmniPay DirectFrench GatewaysGetneton Software ExpressGlobal Payments Greenhouse South Authorization PlatformGlobal Payments International Acquiring on OmniPay DirectGlobal Payments North America (GPN)Global Payments UCP (Payworks)HBoSRuPayHSBCJCN GatewayLloyds-OmniPayLloydsTSB CardnetLynkMonerisPayEase ChinaProsaRBS WorldPay AtlantaRedeSaudi PaymentsSixStreamlineTeleCheckTSYS Acquiring SolutionsUATPVeroVisa Platform Connect (VPC) GatewaysWorldpay VAP
Timeline · 4 updates
  1. investigating Aug 15, 2026, 04:53 AM UTC

    Cybersource is aware of an issue that is currently affecting Payment Gateway Processing. We are investigating the cause and working urgently to resolve the issue. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Users may experience payment processing error messages. Reported Start Time: 15 August 2026 Next Update: Within 60 min We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046

  2. identified Aug 15, 2026, 05:03 AM UTC

    Cybersource is aware that a Financial Participant is experiencing a service disruption that may be impacting some cardholders ability to make payments. Cybersource systems continue to operate normally and no issues have been identified within Cybersource that could be attributed to this incident. Reported Start Time: 04:01 GMT, 15 August 2026 Impact: This may impact some cardholders' ability to make payments.

  3. monitoring Aug 15, 2026, 06:41 AM UTC

    The service disruption impacting a Financial Ecosystem participant has been mitigated and we are monitoring closely to ensure the issue is resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: As current status changes Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102

  4. resolved Aug 16, 2026, 04:54 AM UTC

    The service disruption impacting a Financial Ecosystem participant has now been fully resolved. No issues have been identified within Cybersource that could be attributed to this incident. Impact: Customers are now able to use Payment Gateway Processing services as expected. Reported Start Time: 04:01 GMT, 15 August 2026 Reported End Time: 05:35 GMT, 15 August 2026 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26760046/ INC26760102

Read the full incident report →

Notice August 14, 2026

Paymentech Service Disruption

Detected by Pingoru
Aug 14, 2026, 05:30 AM UTC
Resolved
Aug 14, 2026, 09:53 AM UTC
Duration
4h 23m
Affected: Chase Paymentech Solutions
Timeline · 4 updates
  1. investigating Aug 14, 2026, 05:30 AM UTC

    Cybersource is aware of an issue that is currently affecting Paymentech transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: August 14th, 2026 05:10 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

  2. monitoring Aug 14, 2026, 05:40 AM UTC

    The issue affecting Paymentech services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal. Reported Start Time: August 14th, 2026 05:05 GMT Reported End Time: August 14th, 2026 05:08 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

  3. monitoring Aug 14, 2026, 06:14 AM UTC

    We observed a second period of intermittent impact, and it is mitigated now. Services have stabilized, and we continue to closely monitor the environment to confirm sustained recovery and service stability. Our investigation remains ongoing. At this time, we have not identified any issues within the Cybersource environment that could be attributed to this incident. Impact: The issue has been mitigated, and customers are now able to use Paymentech services as normal. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

  4. resolved Aug 14, 2026, 09:53 AM UTC

    The issue affecting Paymentech services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 August 2026, 05:06 GMT Reported End Time: 14 August 2026, 05:52 GMT Impact: Customers are now able to use Paymentech services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26749537

Read the full incident report →

Notice August 12, 2026

Business Center Reports Delay

Detected by Pingoru
Aug 12, 2026, 07:27 PM UTC
Resolved
Aug 13, 2026, 12:35 AM UTC
Duration
5h 8m
Affected: Reports - Business Center
Timeline · 3 updates
  1. monitoring Aug 12, 2026, 07:27 PM UTC

    Business Center reporting for August 11 is delayed due to an identified issue. Impact: Business Center reports for 11-Aug will be delayed. Reported Start Time: 04:28 GMT 12 August 2026 Reported End Time: To be determined Next Update: As status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26710962

  2. resolved Aug 13, 2026, 12:35 AM UTC

    The issue affecting Business Center reporting has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 04:28 GMT 12 August 2026 Reported End Time: 00:17 GMT 13 August 2026 Impact: Customers are now able to generate the Business Center reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26710962

  3. postmortem Aug 13, 2026, 08:16 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11497)

Read the full incident report →

Major August 11, 2026

API Connection/Endpoint Service Disruption

Detected by Pingoru
Aug 11, 2026, 10:31 AM UTC
Resolved
Aug 12, 2026, 12:36 AM UTC
Duration
14h 4m
Affected: Secure Acceptance
Timeline · 3 updates
  1. investigating Aug 11, 2026, 10:31 AM UTC

    Cybersource is aware of an issue that is currently affecting the Secure Acceptance Service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may find that their Secure Acceptance notification URLs have not been approved, preventing them from promoting their Secure Acceptance profile and potentially impacting their ability to complete the setup process. Reported Start Time: 28 July 2026, TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. resolved Aug 12, 2026, 12:36 AM UTC

    The issue affecting the Secure Acceptance Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD on July 28, 2026 Reported End Time: 14:24 GMT on August 11, 2026 Impact: Customers are now able to use the Secure Acceptance Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  3. postmortem Aug 13, 2026, 03:47 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11493)

Read the full incident report →

Major August 8, 2026

Worldpay Service Disruption

Detected by Pingoru
Aug 08, 2026, 06:53 PM UTC
Resolved
Aug 08, 2026, 09:13 PM UTC
Duration
2h 20m
Affected: Worldpay VAP
Timeline · 2 updates
  1. investigating Aug 08, 2026, 06:53 PM UTC

    Cybersource is aware of an issue that is currently affecting Worldpay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 03 August 2026, 21:14 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26672537

  2. resolved Aug 08, 2026, 09:13 PM UTC

    After further investigation, No Cybersource client impact was confirmed. Next Update: No further updates. Cybersource Support Center Incident #: INC26672537

Read the full incident report →

Minor July 23, 2026

Cybersource Support Center Slowness

Detected by Pingoru
Jul 23, 2026, 08:35 PM UTC
Resolved
Jul 23, 2026, 08:35 PM UTC
Duration
—
Affected: Support Center
Timeline · 4 updates
  1. investigating Jul 23, 2026, 04:41 PM UTC

    Cybersource is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality. Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088

  2. monitoring Jul 23, 2026, 07:12 PM UTC

    Cybersource has worked with a third-party service provider to restore functionality of the Support Center. Service availability has improved, and teams are closely monitoring service health and traffic recovery to ensure continued stability Thank you for your patience while we worked to address this issue. Impact:Support Center access has been restored. Teams are monitoring the environment to ensure continued service stability Reported Start Time: 13:30 GMT , 23 July 2026 Next Update: As status changes Incident #: INC26537088

  3. resolved Jul 23, 2026, 08:35 PM UTC

    The issue affecting Corporate and Support Web Sites has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:30 GMT , 23 July 2026 Reported End Time: 19:51 GMT, 23 July 2026 Impact: Customers are now able to use Corporate and Support Web Sites as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26537088

  4. postmortem Jul 30, 2026, 01:13 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11452)

Read the full incident report →

Major July 15, 2026

CAS Sign Up Service Disruption in our Sandbox/Testing Environment

Detected by Pingoru
Jul 15, 2026, 07:09 PM UTC
Resolved
Jul 17, 2026, 08:11 PM UTC
Duration
2d 1h
Affected: Portals
Timeline · 3 updates
  1. investigating Jul 15, 2026, 07:09 PM UTC

    Cybersource is aware of an issue that is currently affecting CAS Sign Up in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment. Reported Start Time: 15 July 2026, 18:20 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

  2. investigating Jul 17, 2026, 09:34 AM UTC

    Cybersource continues to investigate the issue that is currently affecting CAS Sign Up in our Sandbox/Testing environment and are working urgently to resolve the issue. Impact: Users may experience issues accessing the Portals in the CAS/Sandbox Environment. Reported Start Time: 15 July 2026, 18:20 GMT Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base

  3. resolved Jul 17, 2026, 08:11 PM UTC

    The Cybersource Sandbox is temporarily unavailable while we make improvements to give you a secure, more powerful developer experience. Reported Start Time: 15 July 2026, 18:20 GMT Impact: The CyberSource Sandbox/Testing Environment test account sign up remains under maintenance while platform improvements continue. There is no impact to any production services, client-facing environments, or customer transaction processing at this time. The test environment is also fully operational - only new sandbox test account generation is impacted. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

Read the full incident report →

Minor July 15, 2026

EBC CAS Login issue

Detected by Pingoru
Jul 15, 2026, 03:05 AM UTC
Resolved
Jul 15, 2026, 05:19 PM UTC
Duration
14h 14m
Affected: Portals
Timeline · 5 updates
  1. investigating Jul 15, 2026, 03:05 AM UTC

    Cybersource is aware of an issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Jul 15, 2026, 04:03 AM UTC

    Cybersource continues to investigate the issue that is currently affecting portals in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Users may not be able to login to EBC CAS. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

  3. monitoring Jul 15, 2026, 05:48 AM UTC

    The issue affecting portals in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to login to EBC CAS as normal. Reported Start Time: July 15th, 2026 TBD Reported End Time: July 15th, 2026 TBD Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

  4. resolved Jul 15, 2026, 05:19 PM UTC

    The issue affecting portals in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15 July 2026, 14:53 GMT Reported End Time: 15 July 2026, 16:45 GMT Impact: Users are now able to use the portals as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26439026

  5. postmortem Jul 23, 2026, 03:51 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11422)

Read the full incident report →

Minor July 6, 2026

Settlement/Batching Disruption

Detected by Pingoru
Jul 06, 2026, 06:46 AM UTC
Resolved
Jul 06, 2026, 10:15 AM UTC
Duration
3h 29m
Affected: Visa Platform Connect (VPC) Gateways
Timeline · 4 updates
  1. investigating Jul 06, 2026, 06:46 AM UTC

    Cybersource is aware of an issue that is currently affecting the VPC Settlement Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

  2. monitoring Jul 06, 2026, 07:04 AM UTC

    The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some transactions experienced processing delays and may be settled later than originally expected. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

  3. resolved Jul 06, 2026, 10:15 AM UTC

    The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 06 July 2026, 03:03 GMT Reported End Time: 06 July 2026, 06:51 GMT Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

  4. postmortem Jul 06, 2026, 07:34 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [LINK](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11364).

Read the full incident report →

Notice June 29, 2026

Decision Manager Service Disruption

Detected by Pingoru
Jun 29, 2026, 06:56 PM UTC
Resolved
Jun 29, 2026, 07:55 PM UTC
Duration
58m
Affected: Decision Manager (DM)
Timeline · 3 updates
  1. monitoring Jun 29, 2026, 06:56 PM UTC

    The issue affecting the Decision Manager Velocity Morphing Count is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe. Reported Start Time: 29 June 2026, 13:00 GMT Reported Mitigated Time: 29 June 2026, 16:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

  2. resolved Jun 29, 2026, 07:55 PM UTC

    The issue affecting the Decision Manager Velocity Morphing Count Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026, 07:31 GMT Reported End Time: 29 June 2026, 16:47 GMT Impact: Customers are now able to use the Decision Manager Velocity Morphing Count Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

  3. postmortem Jun 30, 2026, 09:08 PM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11309)

Read the full incident report →

Minor June 26, 2026

Thunes Service Disruption

Detected by Pingoru
Jun 26, 2026, 09:32 PM UTC
Resolved
Jun 26, 2026, 10:37 PM UTC
Duration
1h 4m
Affected: Alternative PaymentsPayment Services
Timeline · 3 updates
  1. monitoring Jun 26, 2026, 09:32 PM UTC

    The issue affecting Thunes services is mitigated. We are monitoring closely to ensure the issue is resolved. Merchant will see errors: ics_ap_check_status, ics_ap_refund, ics_ap_capture Impact: The issue has been mitigated and customers are now able to use Thunes services as normal. Reported Start Time: 25 June 2026, 18:22 GMT Reported Mitigated Time: 26 June 2026, 20:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236325

  2. resolved Jun 26, 2026, 10:37 PM UTC

    The issue affecting Thunes services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 June 2026, 19:12 GMT Reported End Time: 26 June 2026, 2015 GMT Impact: Customers are now able to use Thunes services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236649

  3. postmortem Jun 29, 2026, 03:06 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11299)

Read the full incident report →

Minor June 23, 2026

Streamline Service Disruption

Detected by Pingoru
Jun 23, 2026, 08:49 PM UTC
Resolved
Jun 24, 2026, 04:21 PM UTC
Duration
19h 32m
Affected: Streamline
Timeline · 3 updates
  1. investigating Jun 23, 2026, 08:49 PM UTC

    Cybersource is aware of an issue that is currently affecting Streamline services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience latency or performance issues with one or more of the Payment Services which may delay the processing of transactions. Reported Start Time: 23 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533

  2. investigating Jun 23, 2026, 10:12 PM UTC

    Cybersource is aware of an issue that is currently affecting Streamline services. We continue to work with the impacted client to mitigate the issue. Impact: Merchants may experience ESYSTEM errors with Streamline/Worldpay. Reported Start Time: 23 June 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26181533

  3. resolved Jun 24, 2026, 04:21 PM UTC

    The issue affecting the Streamline Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 23 June 2026, 19:32 GMT Reported End Time: 24 June 2026, 10:11 GMT Impact: Customers are now able to use the Streamline Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533

Read the full incident report →