Cybersource incident

Chase Paymentech Settlement/Batching Disruption

Notice Resolved View vendor source →

Cybersource experienced a notice incident on April 24, 2026 affecting Chase Paymentech Solutions, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 10:22 PM UTC
Resolved
Apr 27, 2026, 05:21 PM UTC
Duration
2d 18h
Detected by Pingoru
Apr 24, 2026, 10:22 PM UTC

Affected components

Chase Paymentech Solutions

Update timeline

  1. investigating Apr 24, 2026, 10:22 PM UTC

    Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

  2. investigating Apr 24, 2026, 11:06 PM UTC

    Cybersource continues to investigate the reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

  3. resolved Apr 27, 2026, 05:21 PM UTC

    The issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved. Impact: Customers may have experienced funding settlement issues for certain transactions processed during the period of April 20–23. This issue has been fully resolved. Reported Start Time: 24 April 2026 at 21:50 GMT Reported End Time: 24 April 2026 at 21:51 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058