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Official status page: https://status.cybersource.com · Polled every 5 minutes · 163 components tracked

Real-time Cybersource status, recent outages, and incident history — pulled directly from Cybersource's official status page at https://status.cybersource.com every 5 minutes. Pingoru tracks 163 Cybersource services and has captured 32 incidents in the last 90 days (99.68% uptime). Get email, Slack, Discord, or webhook alerts the moment Cybersource reports a new incident — free for 5 monitors, no credit card.

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Cybersource uptime 99.68% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. Payer Authentication Setup Issue
    Resolved 3h 27m
    Started Apr 28, 2026, 06:58 PM UTC · Resolved Apr 28, 2026, 10:25 PM UTC
    Payer Authentication Processing
    3 updates · show timeline
    • investigating · Apr 28, 2026, 06:58 PM UTC

      Cybersource is aware of an issue that is currently affecting the Payer Authentication Setup Service. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience error "Setup failed" via the Payer Authentication Setup Service. Reported Start Time: 28 April 2026 at 13:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

    • monitoring · Apr 28, 2026, 07:27 PM UTC

      The issue affecting the Payer Authentication Setup Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Setup Service as normal. Reported Start Time: 28 April 2026 at 13:11 GMT Reported End Time: 28 April 2026 at 18:32 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

    • resolved · Apr 28, 2026, 10:25 PM UTC

      The issue affecting the Payer Authentication Setup Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:28 April 2026 at 13:11 GMT Reported End Time:28 April 2026 at 18:32 GMT Impact: Customers are now able to use the Payer Authentication Setup Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25271767

    Latest: The issue affecting the Payer Authentication Setup Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. …

  2. Acceptance Devices: Service Disruption
    Resolved 23h 31m
    Started Apr 28, 2026, 08:04 AM UTC · Resolved Apr 29, 2026, 07:35 AM UTC
    Acceptance Devices
    3 updates · show timeline
    • investigating · Apr 28, 2026, 08:04 AM UTC

      Cybersource is aware of an issue that is currently affecting Acceptance Devices: services. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale. Reported Start Time: 27 April 2026 23:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

    • monitoring · Apr 28, 2026, 09:07 AM UTC

      The issue affecting Acceptance Devices service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Acceptance Devices service as normal. Reported Start Time: 27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

    • resolved · Apr 29, 2026, 07:35 AM UTC

      The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Impact: Customers are now able to use Acceptance Device services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25267932

    Latest: The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Star…

  3. Chase Paymentech Settlement/Batching Disruption
    Resolved 2d 18h
    Started Apr 24, 2026, 10:22 PM UTC · Resolved Apr 27, 2026, 05:21 PM UTC
    Chase Paymentech Solutions
    3 updates · show timeline
    • investigating · Apr 24, 2026, 10:22 PM UTC

      Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

    • investigating · Apr 24, 2026, 11:06 PM UTC

      Cybersource continues to investigate the reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

    • resolved · Apr 27, 2026, 05:21 PM UTC

      The issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved. Impact: Customers may have experienced funding settlement issues for certain transactions processed during the period of April 20–23. This issue has been fully resolved. Reported Start Time: 24 April 2026 at 21:50 GMT Reported End Time: 24 April 2026 at 21:51 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058

    Latest: The issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved. Impact: Customers may have experienced fundi…

  4. Omnipay Service Disruption
    Resolved 1h 26m
    Started Apr 24, 2026, 11:40 AM UTC · Resolved Apr 24, 2026, 01:06 PM UTC
    Cardnet International on OmniPay DirectFirst Data Merchant Solutions(Europe) on OmniPay DirectLloyds-OmniPay
    2 updates · show timeline
    • investigating · Apr 24, 2026, 11:40 AM UTC

      Cybersource is aware of an issue that is currently affecting Omnipay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 24 April 2026 10:55 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25215108

    • resolved · Apr 24, 2026, 01:06 PM UTC

      The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:24 April 2026 10:55 GMT Reported End Time:24 April 2026 11:36 GMT Impact: Customers are now able to use Omnipay services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25215108

    Latest: The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:24 April 202…

  5. Merchants Intermittently not receiving OTP Login e-mails
    Resolved 4h 6m
    Started Apr 22, 2026, 06:12 PM UTC · Resolved Apr 22, 2026, 10:18 PM UTC
    Access/Login - Business Center
    4 updates · show timeline
    • investigating · Apr 22, 2026, 06:12 PM UTC

      Cybersource is aware of an intermittent issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd

    • investigating · Apr 22, 2026, 08:00 PM UTC

      We continue to investigate the intermittent issue of merchants not receiving an OTP login e-mail. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444

    • resolved · Apr 22, 2026, 10:18 PM UTC

      The issue affecting some merchants not receiving an OTP login e-mail has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 April 2026 at 01:57 GMT Reported End Time: 22 April 2026 at 21:45 GMT Impact: Merchants are now receiving an OTP login e-mail as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444

    • postmortem · Apr 24, 2026, 07:02 PM UTC

      Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10558)

    Latest: Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.co…

See the full Cybersource outage history

26 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 18 incidents
  • Payer Authentication Setup Issue Resolved
    Started Apr 28, 2026, 06:58 PM UTC · Resolved Apr 28, 2026, 10:25 PM UTC · 3h 27m
  • Acceptance Devices: Service Disruption Resolved
    Started Apr 28, 2026, 08:04 AM UTC · Resolved Apr 29, 2026, 07:35 AM UTC · 23h 31m
  • Chase Paymentech Settlement/Batching Disruption Resolved
    Started Apr 24, 2026, 10:22 PM UTC · Resolved Apr 27, 2026, 05:21 PM UTC · 2d 18h
  • Omnipay Service Disruption Resolved
    Started Apr 24, 2026, 11:40 AM UTC · Resolved Apr 24, 2026, 01:06 PM UTC · 1h 26m
  • Merchants Intermittently not receiving OTP Login e-mails Resolved
    Started Apr 22, 2026, 06:12 PM UTC · Resolved Apr 22, 2026, 10:18 PM UTC · 4h 6m
  • Business Center Notification - Service Disruption Resolved
    Started Apr 22, 2026, 12:31 AM UTC · Resolved Apr 24, 2026, 01:01 AM UTC · 2d
  • Tokenization Service Disruption Resolved
    Started Apr 17, 2026, 11:12 PM UTC · Resolved Apr 29, 2026, 04:52 PM UTC · 11d 17h
  • Payment Services Disruption Resolved
    Started Apr 17, 2026, 06:48 PM UTC · Resolved Apr 18, 2026, 05:49 PM UTC · 23h

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Frequently asked questions

What is Cybersource's uptime?
Over the last 90 days, Cybersource reported 99.68% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.cybersource.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Cybersource's uptime history rolling forward in real time.
Has Cybersource had outages in 2026?
Yes — Cybersource has had 32 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Cybersource outage?
The most recent Cybersource incident was "Payer Authentication Setup Issue", which started on April 28, 2026 and was resolved on April 28, 2026. Pingoru captured this directly from https://status.cybersource.com. See the full incident card above for affected components and the update timeline.
How often does Cybersource have outages?
Based on the last 90 days, Cybersource averages 10.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Cybersource's status page?
Cybersource's official status page is https://status.cybersource.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Cybersource down right now?
Cybersource is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Cybersource reports a change. Current status is based on 163 tracked services.
How does Pingoru know if Cybersource is down?
We read https://status.cybersource.com directly, using Cybersource's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
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Cybersource's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Cybersource incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Cybersource issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Cybersource status?
We use Cybersource's own status page at https://status.cybersource.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked Cybersource components are reporting operational. No incidents are currently affecting service.

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