API Connection/Endpoint Service Disruption

Update timeline

1. identified Apr 10, 2026, 10:03 PM UTC

   Cybersource is aware of an issue that is currently affecting the API Services. We have identified the issue, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

2. identified Apr 10, 2026, 11:35 PM UTC

   Majority of the services have the impact mitigated. Webhooks are still seeing impact. Impact: Clients may be experiencing an increase in transaction failures and delayed payments or other latency with the API Services. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

3. monitoring Apr 11, 2026, 12:18 AM UTC

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use impacted APIs Service as expected. Reported Start Time: 10 April 2026 at 19:51 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

4. resolved Apr 11, 2026, 04:15 AM UTC

   The issue affecting the impacted APIs Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10 April 2026 at 19:51 GMT Reported End Time: 11 April 2026 at 01:51 GMT Impact: Customers are now able to use the APIs Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24995693

5. postmortem Apr 14, 2026, 09:35 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10496)