Affected components
Update timeline
- investigating Apr 30, 2026, 07:24 PM UTC
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- investigating Apr 30, 2026, 08:13 PM UTC
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures. We continue investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- investigating Apr 30, 2026, 10:50 PM UTC
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede and Cielo processor refund failures. We continue investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25352938
- resolved May 01, 2026, 07:38 PM UTC
The issue affecting Rede and Cielo has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 April 2026 Reported End Time: 1 May 2026 at 18:15 GMT Impact: Merchants may have encountered payment processing error messages and delays when attempting to process refunds. This issue has been resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25352938
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