Cybersource is currently experiencing a minor incident affecting Ahli United Bank in Bahrain and AIB Merchant Services (AIBMS) and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2026, 11:43 PM UTC
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698
- identified Jun 08, 2026, 12:41 AM UTC
We have identified the issue affecting the transaction processing for clients/processors in North America. The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193
- identified Jun 08, 2026, 12:53 AM UTC
We have identified the issue affecting the transaction processing for clients/processors in North America. The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193