Cybersource experienced a minor incident on April 24, 2026 affecting Cardnet International on OmniPay Direct and First Data Merchant Solutions(Europe) on OmniPay Direct and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 11:40 AM UTC
Cybersource is aware of an issue that is currently affecting Omnipay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 24 April 2026 10:55 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25215108
- resolved Apr 24, 2026, 01:06 PM UTC
The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:24 April 2026 10:55 GMT Reported End Time:24 April 2026 11:36 GMT Impact: Customers are now able to use Omnipay services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25215108