Cybersource incident

Decision Manager Order Status Notification Service Disruption

Notice Ongoing View vendor source →

Cybersource is currently experiencing a notice incident affecting Decision Manager (DM), which began 2h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 08:42 PM UTC
Resolved
Ongoing
Duration
● 2h 2m
Detected by Pingoru
May 14, 2026, 08:42 PM UTC

Affected components

Decision Manager (DM)

Update timeline

  1. identified May 14, 2026, 08:42 PM UTC

    We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation. Impact:Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally. Reported Start Time:27 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902