Cybersource experienced a minor incident on May 21, 2026 affecting Tokenization (TMS), lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 04:57 PM UTC
Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. We are investigating the cause and working urgently to resolve the issue. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539
- investigating May 21, 2026, 05:54 PM UTC
Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. Investigation into the cause continues as teams work towards mitigation. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539
- resolved May 21, 2026, 06:59 PM UTC
The issue affecting Unified Checkout services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:21 May 2026, 10:30 GMT Reported End Time:21 May 2026, 18:14 GMT Impact: Customers are now able to use the services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:INC25679539
- postmortem May 22, 2026, 12:02 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10723)