Cybersource is currently experiencing a minor incident affecting Alternative Payments, which began 55 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 12:02 AM UTC
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
- identified May 12, 2026, 12:24 AM UTC
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703