Cybersource experienced a minor incident on June 3, 2026 affecting Prosa, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 12:06 AM UTC
Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with installment payments for Prosa. Reported Start Time: 01 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447
- monitoring Jun 03, 2026, 12:40 AM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Prosa services as expected. Reported Start Time: 22:27 GMT on Jue 01, 2026 Reported End Time: 23:56 GMT on June 03, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447
- resolved Jun 03, 2026, 05:11 AM UTC
The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:15:27 GMT on June 01, 2026 Reported End Time: 00:23 GMT on June 03, 2026 Impact: Customers are now able to use Prosa services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447
- postmortem Jun 04, 2026, 12:04 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10751)