Cybersource experienced a notice incident on May 7, 2026 affecting Visa Platform Connect (VPC) Gateways, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2026, 04:13 AM UTC
Cybersource has identified an issue affecting transaction processing for a client located in Taiwan, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757. Reported Start Time: 02:20AM GMT on 07 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817
- identified May 07, 2026, 05:03 AM UTC
AP Service Disruption Cybersource has identified an issue affecting transaction processing for a client located in Taiwan. No issues have been observed within the Cybersource system. We continue to work with the impacted client to mitigate the issue. Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757. Reported Start Time: 02:20 GMT on 07 May 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817 and INC25442267
- resolved May 07, 2026, 06:25 AM UTC
The issue affecting a client located in Taiwan has now been fully resolved. No issues were identified within Cybersource that could have been attributed to this incident. Reported Start Time: 02:20 GMT on 07 May 2026 Reported End Time: 03:53 GMT on 07 May 2026 Impact: Customers are now able to use the client’s services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817 and INC25442267
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